Peter Gabriel Welzig
Liberty Lake,WA
Summary
To further career at Starbucks utilizing skills of leadership, team building, and development through a portfolio that can help inspire and transform the limitless potential of human connection. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Starbucks Store Manager - 68129
Starbucks Coffee Company
09.2022 - Current
- Exceeded sales expectation from $28,000 a week to $45,000 prior to a full year open
- Manager of Excellence Award 2023 Q2
- Customer Connection Score high of 81, Turnover as low as 8%, PEAK OTW #1 in the district week over week, and Operational Scores consistently in the 80's
- Partner Planning Lead- collaborated with peers to develop district standards with situational leadership, interview skills workshop, and consistent team norms that led to district stability
- Trained DM Monica Mendoza through Store Manager training
- Helped lead a portfolio of stores 8849 & 11259 that included a hiring fair, PEAK OTW work, and SM approach with leaders
- Established relationships with 2 licensed district managers that furthered development & gained working relationships between license and corporation.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Developing Role – District Manager D129
Starbucks Coffee Company
10.2023 - 12.2023
- Successfully led District 129 in an acting capacity for 84 days, beginning October 2, FY24 Q1
- Provided support to Assistant Store Manager, Laiya McAtee, in successfully managing Appleway & Barker Starbucks during absence
- Achieved top district performance in Sales Comp (40.7% vs
- LY) and Customer Experience (63)
- Maintained or exceeded key performance indicators, including Customer Experience (52), PEAK OTW (51-54 seconds), and Comp Sales vs
- LY through December
- Consistently led Area 124 in all three categories throughout Q1
- Conducted 16 Period Planning Visits for Holiday & Winter, ensuring strategic preparation for peak seasons
- Co-led the Holiday Tri-District meeting at Ross Point Camp, fostering collaboration with leaders Amanda Jones and Lindsey Holznagel
- Cultivated a collaborative culture of trust-based relationships within the team
- Organized a team-building dinner for the Holidays, promoting team cohesion and morale
- Introduced innovative ideas that improved follow-up procedures for Store Managers
- Facilitated Scheduling Open Office hours call to assist leaders in creating optimized schedules
- Influenced the adoption of the Mid-Point Check Discussion Guide to nurture human connections and limitless potential
- Conducted interviews for Area 124 Store Manager openings
- Conducted routine business analysis contributing to continued sales growth in the district
- Identified and addressed gaps within the portfolio to ensure sustained success.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Starbucks Store Manager - 3378
Starbucks Coffee Company
06.2021 - 07.2022
- Increased sales 15%+ year over year, customer connection score increased from 39 to 70, Turnover reduction of nearly 60% (81% to 22%), PEAK OTW leader week over week, and revitalized community within the store through events
- Store Manager Trainer- trained 2 Assistant Store Managers (Payton Nielsen and Logan Clad).
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Starbucks Store Manager - 8849
Starbucks Coffee Company
10.2018 - 06.2021
- Store Manager of the Quarter 2020 Q4
- Increased sales 30%+ year over year (store went from 20K per week to 35K), customer connection score increased from 29 to 70, Turnover reduction of 80% (99% to 19%), PEAK OTW leader week over week, and hiring manager for D129 during the COVID pandemic.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Volunteer Firefighter
Spokane County Fire Department District 10
03.2016 - 01.2020
- Served the West Plains community in Spokane as an EMT, firefighter, and helped train recruits
- Graduated Fire Academy Summer 2016
- EMT certified 2018
- Teamwork, Trust, time management, spatial awareness, physical fitness, social awareness, and communication skills.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Promoted physical fitness among team members by organizing group workouts and encouraging healthy lifestyle habits within the department.
Education
Some College (No Degree) - General Studies
Spokane Community College
Spokane, WAEmergency Medical Technician -
Inland Northwest Health Services
Spokane, WA10.2017
Bachelor of Arts in Psychology -
Arizona State University
Tempe, AZ12.2025
Skills
- Planning & Prioritizing
- Innovative Problem Solving
- Culture Driver
- Team Building
- Story Telling
- Active Listening
- Organization and Time Management
- Attention to Detail
- Public Speaking
Timeline
Developing Role – District Manager D129
Starbucks Coffee Company
10.2023 - 12.2023
Starbucks Store Manager - 68129
Starbucks Coffee Company
09.2022 - Current
Starbucks Store Manager - 3378
Starbucks Coffee Company
06.2021 - 07.2022
Starbucks Store Manager - 8849
Starbucks Coffee Company
10.2018 - 06.2021
Volunteer Firefighter
Spokane County Fire Department District 10
03.2016 - 01.2020
Some College (No Degree) - General Studies
Spokane Community College
Emergency Medical Technician -
Inland Northwest Health Services
Bachelor of Arts in Psychology -
Arizona State University
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