Peteria Mckay
Riviera Beach,FL
Summary
Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Emergency Recovery Center
05.2022 - 03.2025
- Provided direct in-home care for clients with mental health diagnoses including depression, schizophrenia, and bipolar disorder
- Assisted clients with activities of daily living (ADLs) including bathing, dressing, grooming, and meal preparation
- Monitored behavioral changes and reported concerns to supervising nurse or case manager promptly
- Supported clients in adhering to medication schedules and maintaining safety protocols
- Used de-escalation techniques during behavioral episodes, helping prevent hospitalization
- Maintained detailed care notes and documentation in line with agency and HIPAA standards
- Collaborated with mental health professionals to support treatment goals and care plans
Oxygen Order Intake Lead
Warrior Services
09.2018 - 03.2022
- Led the intake and outtake process for veteran oxygen orders, ensuring timely and accurate service delivery.
- Coordinated with healthcare providers, vendors, and internal teams to streamline order fulfillment.
- Maintained detailed records using CRM systems, and ensured compliance with healthcare regulations.
- Delivered exceptional customer service, addressing veterans’ needs with empathy and efficiency.
Mental Health Technician
Jerome Golden Center for Behavioral Health
02.2015 - 08.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Administered patient medications and tracked dosages.
Education
High School Diploma - General Education
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2015
Skills
- Attention to Detail, and Timely Communication
- Strong organizational skills
- Behavioral management
- Substance abuse awareness
- Conflict Resolution and Escalation Handling
- Process Improvement and Documentation
Timeline
Home Health Aide
Emergency Recovery Center
05.2022 - 03.2025
Oxygen Order Intake Lead
Warrior Services
09.2018 - 03.2022
Mental Health Technician
Jerome Golden Center for Behavioral Health
02.2015 - 08.2018
High School Diploma - General Education
Palm Beach Gardens High School
RBT- 40 Hours
40 hour online course
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