Summary
Overview
Work History
Skills
Timeline
Generic

Peter Dean

Stafford,VA

Summary

Skilled Manager with demonstrated success in coordinating teams and exceeding financial goals. Friendly and adaptable professional with exceptional leadership and management skills.

Overview

10
10
years of professional experience

Work History

Relationship Banker

Chase Bank
06.2024 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Regional Banking Branch Manager

Wells Fargo
01.2022 - 11.2023
  • Develop, implement, and monitor sales goals for the branch, ensuring that all staff are meeting or exceeding expectations
  • Provide coaching and development opportunities for branch personnel, helping them reach their full potential
  • Identify cross-selling opportunities and develop strategies to increase revenue
  • Execute policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures

Branch Operations Manager

Wells Fargo
03.2017 - 01.2022
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
  • Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
  • Manage the schedule and the daily operations for up to 12 tellers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives

Lead Teller

Wells Fargo
10.2014 - 03.2017
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Mentor newly hired team members on appropriate responses to customer concerns
  • Review and approve high value and complex customer transactions conducted by other tellers
  • Identify information and services to meet customers financial needs and refer customers to the appropriate team member

Skills

  • Interviewing and Hiring
  • Performance Review
  • Compliance Assessments
  • Business Development
  • Customer Service
  • Adaptable to Changing Conditions
  • Relationship building and management

Timeline

Relationship Banker

Chase Bank
06.2024 - Current

Regional Banking Branch Manager

Wells Fargo
01.2022 - 11.2023

Branch Operations Manager

Wells Fargo
03.2017 - 01.2022

Lead Teller

Wells Fargo
10.2014 - 03.2017

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Peter Dean