Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peterjon Smith

Plantation,Florida

Summary

Accommodating [Job Title] with [Number] years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, [Software]. Highly motivated and driven to achieve set goals and targets.

Overview

25
25
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Application Support

LexisNexis
1 2013 - Current
  • Monitoring Application availability across the network
  • Replacing corrupted drive on Servers
  • Assisting with unlocking user account.

Tier 2 Technical Support Representative

Saveology
01.2012 - 01.2013
  • Connect remotely using LogMeIn to 20-25 residential and business customers’ computers a day to perform infection removal, PC service, internet, and software support for Windows XP, Vista and 7
  • Remove all virus, spyware and malware infections including Trojans, rootkits, search redirects and browser hijackers both manually in system and registry files and automatically using Malwarebytes
  • Optimize computer performance by leveraging CCleaner, System Configuration, TFC, System File Checker, removing temporary files, changing performance settings, and adjusting page file size.

Computer Support Specialist

Phoenix Package Logistics
01.2011 - 01.2012
  • Remotely troubleshooting and configuring shipping software for customer using logmein.com
  • Help Setup and Train clients on how to use shipping software
  • Responsible for checking in inventory of new system we receive
  • Write shipping software program for customer based on their needs using Microsoft access.

Frontline Supervisor

B.J’s Wholesale Club
01.2000 - 01.2011
  • Responsible for ensuring that members purchase are efficiently processed through the front line
  • Responsible for training, scheduling breaks and assigning work to cashiers, assisting with registers transactions and assisting members as needed
  • Responsible for making sure that the right price was displayed for the correct items and also that to coupons for that items were available for the customers
  • Help processed refunds or exchanges for customers
  • Assist with daily inventory of high shrink items such as jewelry, televisions, and Computers.

Software Support Specialist level 1

First Data Merchant Services
01.2004 - 01.2009
  • Responsible for setting up Icverify, Icverify Enterprise Edition Software
  • Help resolved issue with customer and bank to get the customer paid for transactions
  • Help customer resolve issue running and settling transaction in software
  • Help merchant’s using Microsoft Dynamic Point of Sale enter items into the software inventory system
  • Show customer on how to track items and setup sales in the software
  • Help customer setup First Data Restaurant software
  • Showed customer how to build menu in software and how to print the tickets to the right printers
  • Remotely troubleshooting and configuring POS software for customer using logmein.com.

Education

Bachelor Degree in Information Technology -

American Intercontinental University
02.2002 - 05.2003

Associate in Electronics Engineering and Computer Technology - undefined

City College
09.1999 - 05.2001

Skills

Windows 95/98/XP/2000/Vista/7

Ubuntu

Microsoft Office 2000/2003/2007

Remedy

Microsoft Dynamic Point of Sale

Icverify

Icverify Enterprise

Teamviewer

logmeincom

Norton Internet Security

Seibel

Salesforce

Linksys and Netgear routers

Dell

HP Desktops

HP / Lexmark / Canon desktop printers

industrial-size laser printer

AD Sites and Services

Password Policy Enforcement

Software Installation

System monitoring

Network performance monitoring

Hardware troubleshooting

Microsoft Office Suite

Technical Support

End-User Training

Software Deployment

Certification

CompTIA A+ certification

Timeline

Tier 2 Technical Support Representative

Saveology
01.2012 - 01.2013

Computer Support Specialist

Phoenix Package Logistics
01.2011 - 01.2012

Software Support Specialist level 1

First Data Merchant Services
01.2004 - 01.2009

Bachelor Degree in Information Technology -

American Intercontinental University
02.2002 - 05.2003

Frontline Supervisor

B.J’s Wholesale Club
01.2000 - 01.2011

Associate in Electronics Engineering and Computer Technology - undefined

City College
09.1999 - 05.2001

Application Support

LexisNexis
1 2013 - Current

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Peterjon Smith