Peter K Mayers
San Diego,CA
Summary
Peter, excels in enhancing customer satisfaction with a proven track record at various companies. As an ABYC Master Technician, his technical expertise and problem-solving skills have driven award-winning service teams. Including while owner of First Watch Marine the Mercury Marine Customer Satisfaction award for four consecutive years. Born in East London, England, Peter's passion for boats began around 15 when he helped his father install a gas engine in his 23ft Eventide sailboat. Since then he has made many friends in the industry, on both sides of the pond and around the world with his commitment to honesty, integrity and helpfulness. Outside of work, Peter enjoys sailing his Beneteau First 45F5 and playing tennis and remaining passionate about the marine lifestyle.
Overview
25
25
years of professional experience
Work History
Marine Surveyor and Consultant
Bare Feet Marine
02.2023 - Current
- Participated in professional development opportunities to stay current on industry trends and advancements in marine technology.
- Developed strong relationships with clients by delivering consistent high-quality work while adhering to professional standards and guidelines.
- Improved vessel safety by conducting thorough marine surveys and inspections.
- Assisted in accident investigations, identifying root causes, and implementing corrective actions to prevent future incidents.
- Maintained accurate records of survey findings, ensuring swift resolution of identified issues during follow-up inspections.
Owner Operator
First Watch Marine
01.2009 - 02.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Company/Member ABYC
- Mercury Marine Service Dealer,
- Awarded winning service team four consecutive years Mercury converted Customer Service Awards
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Assisted in recruiting, hiring and training of team members.
Lead Technician
Marine Max
01.2008 - 01.2009
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Worked closely with Sea Ray Technical Support on various projects often under warranty situations
Service Manager
MarineMax
01.2007 - 01.2008
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Analyzed service reports to identify areas of improvement.
Technician
MarineMax
01.2004 - 01.2007
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
Technician
Olympic Boat Centers
01.2001 - 01.2004
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning onboard systems and propulsion units.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Technician
Oceanside Marine Center
01.2000 - 01.2001
- Performed troubleshooting and diagnosis on malfunctioning equipment, Inboards/outboards and all onboard systems,
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Advanced Certificate of Draughtsmanship - Detail Draughtsman Structural And Electrical.
West Ham Technical Collage of Engineering
West Ham, London, UK 1977
Skills
Royal Yacht Association Day Skipper UK
Mercury Marine 'E' and in person various courses UK/USA
Marine Mechanics, Pinellas Technical Collage, USA
ABYC Master Technician Disciplines:- Electrical, Systems, Corrosion and Standards
IAMI Certificate of Appreciation following instructional session on gas engines and drives
ABYC Member
IAMI Member
Timeline
Marine Surveyor and Consultant
Bare Feet Marine
02.2023 - Current
Owner Operator
First Watch Marine
01.2009 - 02.2023
Lead Technician
Marine Max
01.2008 - 01.2009
Service Manager
MarineMax
01.2007 - 01.2008
Technician
MarineMax
01.2004 - 01.2007
Technician
Olympic Boat Centers
01.2001 - 01.2004
Technician
Oceanside Marine Center
01.2000 - 01.2001
Advanced Certificate of Draughtsmanship - Detail Draughtsman Structural And Electrical.
West Ham Technical Collage of Engineering
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