Peter L. Bonilla
Manassas,VA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
13
13
years of professional experience
Work History
Account Manager 2 FED/Customer Success Manager II
TD SYNNEX Public Sector
05.2021 - Current
- Developing relationships with customer and vendor account executives to carry through the procurement
- Cycle while fulfilling requirements and contracts
- Achieve over $4.5 million revenue worth of business in 2022
- Oversee and manage 50 accounts while prospecting 75 - 100 agencies
- Coach and develop account managers to take lead on federal government agency accounts, understanding
- Procurement process, special requirements agencies may have and aid with knowledge of government
- Purchasing vehicles
- Aggressively hunt and prospect for new business opportunities by making daily cold calls and following up
- On leads to ensure pipeline sufficiency
Lead Wine Sales Representative
Service Distribution, Inc
09.2013 - 05.2021
- Responsible for focus territory where top-executives from Gallo, Rodney Strong, Kendall Jackson and Bogle visit
- Manage the day-to-day tasks of 5 individuals
- Repair broken relationships with high value customers
- Direct sales campaigns in existing and new territories with company products visiting 8-9 stores daily
- Follow the company policies for price quotations and availability of product to customers
- Facilitate product sales on selected items/brands with a time sensitive goal
- Consistently met monthly/annual goals
- Work in collaboration with company supplier partners in achieving pre-determined monthly and yearly sales objectives
- Attend monthly team and general sales meetings, including educational seminars on new or existing products
- Responsible for product orders, sales activities, commission reports, invoices on products ordered, monthly mileage and expense accounts
- Ensure compliance with ABC state regulations through a strict adherence to set standards
- Perform will-call activities when required: Pick up product and deliver the product to customers
- Investigate customers’ complaints to ensure resolution of product delivery and pricing accuracy
- Responsible for timely response (within 24 hours) on all communications within the company or with outside business sources.
Okra’s Cajun Creole Restaurant
01.2011 - 08.2013
- Tactfully addressed customers’ requirements and worked as a team player
- Comprehended and followed instructions
- Provided excellent customer service
- Worked well under pressure
- Accurately put orders into a POS
- Confidently dealt with large crowds and parties
- Remained calm and collected during periods of immense volume
- Assisted co-workers with Spanish speaking customers.
Sales Leader
Distinctive Solutions Inc
08.2010 - 11.2011
- Lead by example while demonstrating our company values of recognition, respect, responsibility, and trust
- Promoted a culture of incredible customer service with a high-quality shopping experience
- Ensured product availability, freshness, and quality standards were met
- Guaranteed high performance of the store through efficient processes, coaching, and training
- Provided hands-on support for operational tasks such as cash management, stock management, and other essential store functions
- Supported the recruitment, onboarding, and training of all store employees
- Backed a direct a team of employees including scheduling and assisting with staffing
- Monitored and improved key performance indicators to achieve weekly, monthly, and yearly targets
- Maintained a clean and safe store experience for employees and customers
- Oversaw merchandising of product principles within the store, including weekly promotions and execution of plans from corporate supporting departments
- Supervised loss prevention efforts within the store
- Ensured store opening and closing tasks are performed according to standards
- Performed multitude of other duties as assigned.
Executive Chef
Star Lounge
01.2010 - 01.2011
- Was responsible for managing kitchen staff to ensure food is prepared properly
- A problem solver; was ready to come up with on-the-spot solutions for problems that occurred in the kitchen
- Held accountable for arranging tickets and ordering food preparation so that customers receive food in the order it should be sent out
- Was responsible for ensuring that food that leaves the kitchen is of the highest quality and will make diners happy
- Ensured that portions are correct and the food is plated in an attractive manner
- Tasked with ensuring all kitchen workers are performing at the level required by a professional kitchen, and came up with incentives to ensure that workers are giving their best effort
- Was responsible for training new employees and creating their schedules to ensure adequate manning of the kitchen.
Education
Sous Chef Certification/ Baker's Certification - Culinary Arts
Treasure Island Culinary Job Corps
San Francisco, CA01.2009
Skills
- Microsoft office
- Excellent Communication Skills
- Acquisition and Retention Strategies
- Sales Forecasting
- Key Account Generation
- Account Management
- Business Strategies
- Customer Relationship Management
- Revenue Retention
- CRM Software
- Product and Service Sales
- Client Relations
Accomplishments
- Education/Training
- Sous Chef Certification June, 2008- July, 2009
- Treasure island Job Corp
- San Francisco, CA
- Concentration: Food Industry
- Baking and Pastry Certification July, 2009- January, 2010
- Treasure island Job Corp
- San Francisco, CA
- Concentration: Food Industry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager 2 FED/Customer Success Manager II
TD SYNNEX Public Sector
05.2021 - Current
Lead Wine Sales Representative
Service Distribution, Inc
09.2013 - 05.2021
Okra’s Cajun Creole Restaurant
01.2011 - 08.2013
Sales Leader
Distinctive Solutions Inc
08.2010 - 11.2011
Executive Chef
Star Lounge
01.2010 - 01.2011
Sous Chef Certification/ Baker's Certification - Culinary Arts
Treasure Island Culinary Job Corps
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