Peter M Pierre
Sanford,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative/Customer Retention Specialist
Spectrum
08.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Account Solutions/Sales Representative
J.P Morgan Chase
09.2020 - 06.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Assistant Shift Manager
Amazon
02.2018 - 05.2020
- Ensured cleanliness and organization of the workplace by enforcing company sanitation guidelines throughout the shift schedule.
- Enhanced employee morale and productivity with effective communication and team-building activities.
- Optimized shift scheduling to ensure adequate staffing during peak hours, reducing wait times for customers.
- Provided support to General Manager in various administrative tasks such as reporting, budgeting, forecasting, and inventory management.
- Evaluated employee performance on an ongoing basis, providing feedback and coaching to foster growth and development within the team.
- Developed strong relationships with customers, leading to increased brand loyalty and repeat business.
Client Support Representative
H&r Block | Concentrix
Lake Mary, FL
03.2017 - 07.2018
- Developed client rapport and communicated between clients and management to facilitate seamless account support, while engaging clients with a positive, enthusiastic, and professional approach.
- Completed required schedules to document income not previously subjected to required withholdings and meet liabilities for Social Security, Medicare, and payroll income taxes.
Education
Associate of Applied Science - Business Management
Seminole State College of Florida
Sanford, FL 08.2023 - 05.2027
High School Diploma -
Light House High School
Orlando, FL05.2019
Project Management
Google Certificatiton
Online 03.2024 - 07.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Microsoft Excel
- Microsoft Outlook
- Appointment Scheduling
- Microsoft Office Suite
- Live chat support
- Product Sales
- Sales expertise
- Project management abilities
- CRM Software
- Microsoft Word
- Microsoft PowerPoint
- Retail Sales Customer Service
- Account Management
- Call Center Operations
- Project Management Abilities
- Problem-Solving Ability
- Customer Retention Strategies
- Spreadsheets
I play Soccer for fun
My friends and I are like to watch/ play so we schedule game to play every Saturday morning!
Languages
creole
Native or Bilingual
French
Full Professional
English
Full Professional
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteCertification
Project Manager
- PMP - Project Management Professional
Timeline
Project Management
Google Certificatiton
03.2024 - 07.2024
Associate of Applied Science - Business Management
Seminole State College of Florida
08.2023 - 05.2027
Customer Service Representative/Customer Retention Specialist
Spectrum
08.2022 - 03.2024
Account Solutions/Sales Representative
J.P Morgan Chase
09.2020 - 06.2022
Assistant Shift Manager
Amazon
02.2018 - 05.2020
Client Support Representative
H&r Block | Concentrix
03.2017 - 07.2018
High School Diploma -
Light House High School
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