Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
Enhanced data visualization capabilities for better decision-making with the use of Tableau.
Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Assist in collecting and organizing data from various sources. Conduct exploratory data analysis to uncover insights and trends.
Implement data analysis methodologies and techniques. Contribute to the identification of opportunities for process improvement and optimization.
Direct Support Specialist
Springbrook
09.2024 - Current
Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
Increased client safety through continuous assessment of potential risks within the home environment and implementing preventative measures accordingly.
Managed challenging behaviors effectively through de-escalation techniques and non-violent crisis intervention strategies when necessary.
Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
To provide assistance to people receiving services throughout all aspects of their lives across educational, residential and community environments.
Provide support for activities of daily living (ADL’s) including personal care.
Promote choice and independence while providing protective oversite. Demonstrate compliance with all Springbrook policies and State regulations to ensure safe and smooth operation of the program.
IT Service Desk Support
SUNY ONEONTA
08.2023 - 09.2024
Developed detailed documentation for IT service desk procedures.
Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
Managed critical incidents effectively while coordinating resources and communication to minimize business impact.
Contributed to cybersecurity initiatives through vulnerability assessments, patch management, and end-user education.
Implemented remote support tools to quickly resolve offsite user issues, reducing the need for onsite visits.
Education
Bachelor of Science - Applied Computer Science
SUNY, Oneonta
Oneonta, NY
12-2024
Skills
Safety awareness
Transportation
Behavior redirection
Tableau
Multitasking
Reliability
Python and C
Basic math functions
SQL, Word, Excel,Access, and Outlook
Fluency in English
Timeline
Direct Support Specialist
Springbrook
09.2024 - Current
Data Analyst Intern
SUNY ONEONTA
01.2024 - Current
IT Service Desk Support
SUNY ONEONTA
08.2023 - 09.2024
Bachelor of Science - Applied Computer Science
SUNY, Oneonta
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