Petersen Gage
Savage,Minnesota
Summary
Dedicated Delta Airlines customer service representative with over 32 years of continued work history and the motivation to maintain customer satisfaction and contribute to company success through continued learning, training and leadership goals.
Overview
45
45
years of professional experience
Work History
Customer Service Representative/Load Control Agent
Delta Airlines
Minneapolis, Minnesota
05.1979 - Current
Worked in and excelled in all aspects of airport operations.
Transferred to aircraft routing in 2001. Responsibilities included routing aircraft for maintenance purposes throughout the system working closely with maintenance control and flight dispatch.
Due to my extensive load experience I again, by request from management, transferred to Load Control in 2003 again working closely with flight dispatch. Responsibilities included the training and supervising of new load agents, the accurate and safe oversee of passenger and cargo and providing timely and accurate information to flight crews.
Provided customer service, answering customer inquiries, solving problems, and providing timely and accurate information.
Helped to implement new processes and systems for improving customer service satisfaction.
Education
Continuing Toward Degree - Criminal Justice and Security
Normandale Community College
Physical Education
SUNY Oswego
Skills
- Conflict resolution
- Strong organizational skills
- Creative problem solver
- Excellent communication skills
- Energetic work attitude
- Training development
- Adaptability
- Fast learner
- MS Windows proficient
- Time Management
Accomplishments
Customer Service
Reservations Sales Agent with Hughes Air West and Republic Airlines. Assisted the public and travel agents with bookings. Worked and trained in international and domestic rates. 1979-1986
Customer Service Agent with Northwest and Delta airlines to present. As an agent I worked in all areas of airport operations including gate processing, ticketing, baggage service, tower operations and load control/weight and balance.
*** My expertise is in Load Control and Tower Operations ***
Planned and supervised the loading of troops and equipment on Northwest 747's during the first Gulf War. Responsible for advising crew of take-off parameters, weight of aircraft as well as center of gravity and stabilizer settings.
Timeline
Customer Service Representative/Load Control Agent
Delta Airlines
05.1979 - Current
Continuing Toward Degree - Criminal Justice and Security
Normandale Community College
Physical Education
SUNY Oswego
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