Peterson Boyer

Ensuring that the shop maintains adequate insurance coverage for its operations
Communicating with customers regarding the status of repairs and working with customers to ensure that they are satisfied with the repair process
Ensuring that all shop employees are trained in safety procedures, basic repair techniques, and computerized diagnostic equipment
Evaluating new technology in order to make sure that the shop is equipped with the latest repair tools and equipment
Training and supervising employees, including mechanics, administrative staff, and management staff
Interviewing applicants.

• Ordering, Receiving, inspecting, loading, segregating, and delivering installation supplies and equipment. Preparing all unit and organizational supply documents. Maintaining automated supply system for accounting of organizational and installation supplies and equipment.
• Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
• Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.

Advising overview and processes. Analyze the workflow between prospective applicant -> applicant -> student. Find information that can be help students, especially military/VA students? Participate in an Articulate Software training. Learn to use screencast software, infographic tools, and Google Apps for education to create accessible informational/training materials. Creating or building a target audience. Helping the school better understand Military Students and VA students.

• Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Participated in cross-functional team-building activities.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.