Peterson Mathieu
Chandler,AZ
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining warehouse operations at Alorica. Excelled in quality assurance, significantly improving product compliance and team performance. Skilled in CRM systems and customer support, adept at fostering client relationships and exceeding service standards. Demonstrates exceptional order picking and shipping procedures expertise, ensuring efficiency and accuracy in fast-paced environments. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Package Loader
Amazon
05.2024 - Current
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
Quality Assurance Analyst
Alorica
12.2022 - 11.2023
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Customer Service Representative
Alorica
06.2020 - 12.2022
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Ensemble Scolaire Pere Basile Moreau
07.2011
Skills
- Shipping procedures
- Order Picking
- Customer Support
- CRM Systems
- Call center experience
- Call Center Operations
- Group Presentations
- Quality Assurance
- Quality processes
- Report Analysis
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Timeline
Package Loader
Amazon
05.2024 - Current
Quality Assurance Analyst
Alorica
12.2022 - 11.2023
Customer Service Representative
Alorica
06.2020 - 12.2022
High School Diploma -
Ensemble Scolaire Pere Basile Moreau
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