Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Peterson Veillard

Monterrey Nuevo Lion,Mexico

Summary

Customer Service Representative with 10+ years of experience bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Arise
06.2022 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sales Representative

Pizza Hut
09.2021 - 05.2022
  • Assisted call-in customers with questions and orders.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Educated customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
  • Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
  • Verified delivery schedules and processes.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Customer Service Representative

Onshore Outsourcing
02.2020 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Survey Interviewer

Quantel Research Corp
07.2019 - 01.2020
  • Followed scripted questionnaires verbatim to collect research data.
  • Performed data entry, and electronic data collection.
  • Explained survey objectives and procedures to interviewees.
  • Completed surveys by rechecking contact information before ending each call.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Used specified forms to compile, record and code results or data from interviews and surveys.

Education

Boyd H. Anderson High School
Fort Lauderdale, FL

High School Diploma -

Dunbar High School
Fort Myers, FL
06.2007

Skills

  • Product Knowledge
  • Data Collection
  • Information Security
  • Report Generation
  • Call Management
  • Data Entry
  • Active Listening
  • Product Sales
  • Order Processing
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Arise
06.2022 - 10.2023

Sales Representative

Pizza Hut
09.2021 - 05.2022

Customer Service Representative

Onshore Outsourcing
02.2020 - 07.2021

Survey Interviewer

Quantel Research Corp
07.2019 - 01.2020

Boyd H. Anderson High School

High School Diploma -

Dunbar High School

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Peterson Veillard