Petina Haggard
Roseville,CA
Summary
To have stable employment with a balance of home and work life.
Highly professional support worker with strong background in providing empathetic and reliable care. Skilled in assisting clients with daily living activities and ensuring their comfort and safety, while fostering independence. Team-oriented with focus on collaborative care and flexibility to adapt to changing client needs. Known for strong communication and time management skills, ensuring consistent and quality care.
Overview
23
23
years of professional experience
Work History
In Home Support Service Special Needs Provider
IHSS Placer County
Roseville, CA
06.2024 - Current
- Prepared nutritious meals suited to each client''s dietary restrictions, promoting optimal health outcomes.
- Provided transportation assistance for clients'' appointments or errands, ensuring punctuality and safety at all times.
- Enhanced client satisfaction by providing personalized in-home support services tailored to individual needs.
- Coordinated community resources as needed to enhance the level of support provided to clients and their families.
- Assisted clients with daily living activities, improving their overall quality of life and independence.
- Supported clients through emotional challenges by offering empathetic listening skills and guidance when appropriate.
- Increased overall client satisfaction by consistently going above and beyond to meet their individual needs and preferences.
- Facilitated communication between clients and their families, keeping all parties informed about the client''s wellbeing.
- Maintained a high level of professionalism by adhering to established policies, procedures, and ethical guidelines within the in-home support services industry.
- Continuously sought opportunities for professional development through ongoing training and education, ensuring up-to-date knowledge of best practices in client care.
- Managed challenging behaviors effectively using de-escalation techniques, maintaining a calm environment for both the client and caregiver.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Entrusted to handle confidential and sensitive situations in professional matter.
Resource Parent
Childrens Hope Foster Family Agency
Roseville
01.2019 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Account Manager
Summit Almonds LLC
Orangevale, USA
01.2015 - 01.2023
- High pace customer service manager
- Prepare letters of credit documents
- Process approval of bills of lading
- Customer facing exporter
- Provide data for client services as needed
- Interact with external and internal customers to gather information and coordinate shipments to satisfy the client's needs
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Temporary/Contract Work
01.2011 - 01.2015
- Home Health Care (geriatric care)
- Repo Company
Seed Acquisitions position, Farmstock Depart.
Texoma Peanut Company
Madill, USA
01.2009 - 01.2011
- Build and maintain department Access databases for easy record keeping
- Daily use of Microsoft Office, Excel, Access and Word software platforms
- Daily use of the department commodity’s management system (Grossman System) and AS400 system
Secretary / Office Clerk
Texoma Peanut Company
Madill, USA
01.2004 - 01.2009
- Resource & export assistant
- Perform general, secretariat, clerical and receptionist duties, such as: maintain files and records, managing schedules, production/reproduction of materials and other duties as assigned
- Handle general and routine office functions, such as: Sorting, distributing and redirecting incoming communication (email, mail and phone) and prepare outgoing mail
Education
Trauma, Special Needs Children
Foster Parent College
VirtualBusiness Information and Technology -
Kiamichi Technology Center
Durant, OK01.2004
Cooperative Enrollment Agreement - 9 hours
OSU-Okmulgee Tech
Okmulgee, OK01.2003
Diploma -
Richmond Adult School
Richmond, CA01.1995
Skills
- Grooming assistance
- Dressing assistance
- Behavioral support
- Toileting support
- Cross-cultural communication
- Freight forwarding coordination
- Strong attention to detail
- Documentation accuracy
- Teamwork orientation
- Customer Service
- Multitasking
- Reliability
- Shipping documents preparation
- Documentation preparation
- Time management abilities
- International shipping
- Logistics Coordination
- Tracking shipments
- Freight insurance
- Tariff code identification
- Freight bills preparation
- Communication Skills
- Telephone skills
- Organization skills
- Data inputting
- Mail handling
- Prioritizing workflows
- Internet savvy
- Adaptability
Timeline
In Home Support Service Special Needs Provider
IHSS Placer County
06.2024 - Current
Resource Parent
Childrens Hope Foster Family Agency
01.2019 - 06.2024
Account Manager
Summit Almonds LLC
01.2015 - 01.2023
Temporary/Contract Work
01.2011 - 01.2015
Seed Acquisitions position, Farmstock Depart.
Texoma Peanut Company
01.2009 - 01.2011
Secretary / Office Clerk
Texoma Peanut Company
01.2004 - 01.2009
Business Information and Technology -
Kiamichi Technology Center
Cooperative Enrollment Agreement - 9 hours
OSU-Okmulgee Tech
Diploma -
Richmond Adult School
Trauma, Special Needs Children
Foster Parent College
References
Available Upon Request