Petr Tichtchenko
Las Vegas,NV
Summary
Highly experienced and dedicated US Air Force professional with a proven track record of leadership and mentorship, serving at three air force bases and completing 5 deployments since 2007. Expert in programming, scripting and automation with exceptional problem-solving skills, honed through years of experience with end-user devices and networking. Known for innovative thinking and passion for finding smarter, more efficient solutions. A skilled trainer and mentor, with a lifelong interest in Computer Science and strong passion for Artificial Intelligence, continuously seeking opportunities to apply cutting-edge technologies to enhance operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vulnerability Management Supervisor
United States Air Force, USAF
Las Vegas, NV
06.2023 - Current
- Established a fully operational vulnerability management department, enabling independent operations for 4.5K devices on a military base, previously reliant on another location for cybersecurity oversight.
- Implemented script automated solutions base-wide, resulting in increased efficiency and prompt vulnerability patching.
- Developed and led customized training sessions for 15 personnel while facilitating their enrollment in specialized external courses to enhance expertise.
- Collaborated with cross-functional teams to develop comprehensive strategies for growth and expansion.
- Exceeded performance targets consistently by setting clear expectations, holding staff accountable for results, and providing ongoing support for personal growth.
Communications Focal Point Supervisor
United States Air Force, USAF
Las Vegas, NV
07.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Combat Communications Supervisor
United States Air Force, USAF
Warner Robins, GA
03.2017 - 07.2022
- Mentored junior team members in best practices for effective communication, fostering professional development within the department.
- Conducted regular audits of communication channels to identify areas for improvement or optimization.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Provided end-user devices, network services, and satellite communications capabilities for world-wide deployments.
- Provided communications equipment, maintenance and customer support for the deployed locations in Africa, Spain, and Afghanistan.
- Prepared team to Tyndall Air Force Base, Florida to recover communications during Hurricane Michael.
IT Support Technician
United States Air Force, USAF
Langley AFB, VA
08.2007 - 03.2017
- Enhanced Air Combat Command (ACC) Headquarters mission by identifying and resolving technical issues promptly and providing customer support.
- Trained new technicians on best practices for system troubleshooting, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Effectively employed remote support tools for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
Education
Bachelor of Science - Computer Science
Saint Leo University
Florida12.2022
Associate of Science - Information Systems Management
Community College of The Air Force
Montgomery, Alabama06.2015
Skills
- Programming and Scripting
- Managing Operations and Efficiency
- Employee Training
- Team Development
- Staff Management
- Staff Training
- Project Planning
- Customer Service
- Task Delegation
- Documentation And Reporting
- Problem-solving aptitude
- Reliability
Certification
CompTia A+
CompTia Security+
Languages
Russian
Professional Working
Timeline
Vulnerability Management Supervisor
United States Air Force, USAF
06.2023 - Current
Communications Focal Point Supervisor
United States Air Force, USAF
07.2022 - 06.2023
Combat Communications Supervisor
United States Air Force, USAF
03.2017 - 07.2022
IT Support Technician
United States Air Force, USAF
08.2007 - 03.2017
Bachelor of Science - Computer Science
Saint Leo University
Associate of Science - Information Systems Management
Community College of The Air Force