Petra Boger
Sanford
Summary
Results-driven warehouses Manager and Team Leader recognized for achieving a 20% sales increase and reducing inventory shrinkage to 1.9%. Effective communicator skilled in recruiting, training, and mentoring teams to enhance performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Logistic Supervisor
JMC NC Inc.
Moncure
10.2022 - Current
- Monitored daily shipments and facilitated customs clearance.
- Shipment preparation, packing and planning routes of shipments
- Receiving and planning shipments
- Coordinating with supply planners to ship containers or other material
- Dangerous goods and DEA receiving/ packing
- Compliance and shipment of Dangerous goods
- Processing and storing materials
- Inventory management/control
- Invoicing and communicating with customers/suppliers
- Customer service and support, building and strengthening customer relationships
- Training new employees
- Writing and updating training material
- ISO implementation and auditing departments
- Educated staff on ISO standards, ensuring compliance and quality assurance
- Conducted safety awareness sessions to ensure workplace compliance
- Organized and implemented tools to enhance team efficiency
- Resolved conflicts through effective communication, promoting a collaborative work environment
Shipping/Service lead
American Freight Furniture and Mattress
Reno
10.2021 - 09.2022
- Scheduling shipment
- Selecting and supervising loads
- Controlling inventory (outgoing)
- Timely truck load and release control
- Daily meetings with staff and task assignment
- Training and follow up of new employees
- Developed and implemented new organizational ideas for inventory control
- Executed parts orders to support operational needs
- Facilitated warranty claims to ensure customer satisfaction
- Oversaw parts inventory for efficient resource allocation
- Completing service audits
- Controlling aged inventory
- Part cost reduction by inventory control
- Inventory lost reduction by proper procedures implemented
- Improved employee morale through clear communication of expectations and ongoing support
- Conducted training and follow-up to ensure employee comfort in roles
- Time schedule implemented to avoid late charges
Store Manager
Dollar General
Wilson
01.2019 - 10.2021
- Sales increase 20% versus last year
- Implemented strategies that improved store cleanliness and elevated customer service standards
- Inventory control and shrink reduction to 1.9%
- Scheduling and payroll control
- Planned weekly and daily operations to enhance productivity and manage payroll effectively
- Hiring and training new employees, training for promotion existing employees
- Training employees and SMT
- Conducted training sessions for district manager role
- Inline and seasonal merchandising
- Productivity and stocking control
- Ordering and out of stock management, markdown control, price change management
- Increased employee awareness of safety policies and cash handling procedures
- Inventory and reconciling control
Store Manager
Dollar Tree
Raleigh
10.2015 - 01.2019
- Sales increase 20% versus last year
- Improved customer satisfaction by maintaining high organization and cleanliness standards
- Inventory control and shrink reduction to 1.9%
- Planned weekly and daily operations to enhance productivity while managing payroll
- Productivity and stocking control
- Hiring and training new employees, training for promotion existing employees
- Strengthened employee understanding of safety and cash handling procedures to ensure workplace safety
- Inventory and reconciling control
Store Manager Trainee
ALDI
Kingston
07.2014 - 07.2015
- Managed total store operations, overseeing staff hiring, training, evaluation, and scheduling to optimize team performance.
- Trained staff to deliver outstanding customer service.
- Increased checkout accuracy from 76% to 98% by improving cashier training.
- Developed and implemented new loss prevention methods, which resulted in a 30% reduction in shrinkage rates.
- Managed budget planning and tracking at the store level to ensure financial accuracy.
- Establish sales goals, managed budgets and devise sales forecasts.
- Accurately compiled financial analysis data reports and forecasting documents.
- Developed annual budgets, outlining short and long-term goals to align with profit and growth objectives.
- Resolved sales staff communication issues effectively, enhancing team collaboration and service quality.
- Coordinate inventory control, receiving, merchandising (plan-o-grams) and store maintenance.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Executed special orders and coordinated with other store locations to source requested products.
- Recommended merchandise based on customer needs, explained information about the quality, value and style of products to influence customer-buying decisions.
- Addressed customer questions and concerns regarding products, prices and availability.
- Facilitated monthly and quarterly physical inventory counts.
Store Manager
CVS PHARMACY
Dunmore
12.2006 - 07.2014
- Managed store operations to achieve weekly sales of approximately $40,000 through effective merchandising.
- Managed accurate stocking and merchandising, delegating tasks to department supervisors and employees to maintain store presentation.
- Ensured secure handling of cash, checks, and credit card transactions to maintain financial integrity.
- Oversee store opening and closing procedures.
- Direct sales floor activities, assist customers and address customer concerns.
- Advise employees on appearance, store policies and general procedural issues, such as cash register operation.
- Handle all merchandising, inventory control, ordering, cash control, and maintenance.
- Compiled daily sales reports and utilized weekly and monthly data to shape sales and promotional strategies.
- Motivated sales staff to create and execute special promotions and events, enhancing customer engagement.
- Hire, train, and coordinate a staff of 26.
- Oversaw hiring processes, employee terminations, and disciplinary measures. Performed scheduled performance reviews.
- Won highest sales growth of the year. Won best customer service of the year.
Education
Medical Assistant and Billing -
SULLIVAN & COGLIANO COMMUNITY COLLEGE
Cary, North Carolina05-2016
Child Care Management -
PENN FOSTER COMMUNITY COLLEGE
Scranton, Pennsylvania08-2012
Travel and Hotel Management -
HOTEL VRSOVICE TECH SCHOOL
Prague, Czech Republic06-2002
High School Diploma -
BARRANDOV HIGH SCHOOL
Prague, Czech Republic06-1998
Skills
- Inventory Management
- Logistics coordination
- Shipping coordination
- Transport coordination
- Warehouse management
- Distribution management
- Logistics planning
- Delivery management
- Inventory control
- Cost tracking
- Shipping operations
- Freight negotiation
- Material handling
- Dispatching
- Delivery scheduling
- Shipment planning
- P&L Management
- Budgeting & Cost Controls
- Load monitoring
- Cost reduction
- Compliance management
- ISO compliance
- SOP compliance
- Standards compliance
- Employee training
- Team management
- Team development
- Customer Service Excellence
- Relationship management
- Dispute resolution
- Effective communication
- Problem solving
- Microsoft Excel
- Microsoft Outlook
- Inventory tracking
- Warehouse space management
- Loss control
- Merchandising Strategies
- Purchase orders
- Load monitoring
- Route planning
- Transport handling
- Quality control
- Retail Store Operations
- Load monitoring
- Transport handling
- Route planning
- Warehouse operations
- Shipping operations
- Shipping operations
Professional References
- Alez Hernadez, CEO of JMC.NC Inc., 193 Callies Haven Way, Moncure, NC, 27559, 716-465-8807
- Mr. Michael Stover, District Manager for Aldi Food, 301 Pierce Street, Kingston, PA, 18478, 215-804-5232
- Mr. David Bryla, Store Manager for Aldi Food, 301 Pierce Street, Kingston, PA, 18478, 570-335-7962
- Ms. Allyssa Goldman, Store Manager for CVS Pharmacy, 1101 Moosic Street, Scranton, PA, 18505, 570-347-6991
Timeline
Logistic Supervisor
JMC NC Inc.
10.2022 - Current
Shipping/Service lead
American Freight Furniture and Mattress
10.2021 - 09.2022
Store Manager
Dollar General
01.2019 - 10.2021
Store Manager
Dollar Tree
10.2015 - 01.2019
Store Manager Trainee
ALDI
07.2014 - 07.2015
Store Manager
CVS PHARMACY
12.2006 - 07.2014
Medical Assistant and Billing -
SULLIVAN & COGLIANO COMMUNITY COLLEGE
Child Care Management -
PENN FOSTER COMMUNITY COLLEGE
Travel and Hotel Management -
HOTEL VRSOVICE TECH SCHOOL
High School Diploma -
BARRANDOV HIGH SCHOOL