Petra Goldberg
Reno,NV
Summary
Compassionate and professional advocate for clients and their needs with years of work experiences with a developed comprehensive skill set that includes crisis intervention and de -escalation skills, active listening, strong written and verbal communication, excellent organizational abilities, the ability to remain focused and positive in high pressure situations completed with innovative problem - solving skills.
Overview
20
20
years of professional experience
Work History
Guest Service Advocat
RISE / Our Place
09.2020 - Current
- Provided daily support and assistance to women and families experiencing homelessness
- Ensured a safe, clean and welcoming environment for guests
- Managed crisis situations with empathy and professionalism
- Maintained records and documented residents interactions via shelter policies
- Conducted the daily tasks as room checks, head counts, house meetings, documented guest move ins and move outs
- Supported team members, fostering a collaborative and productive work environment.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
Individual Caseworker
Health Department
10.2006 - 10.2013
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Support and counseling, individual support of mentally ill clients (outpatient), Rehabilitation plans, written communication, annual reports
- Collaborated with community program leaders and advocates to make resources available for clients
Social Worker
Crisis House / Half - Way House
05.2006 - 12.2012
- Counseling and support of clients in a psychological crisis with mental illness and being homeless
- Develop and implemented detailed pre-discharge plans for clients to be reintegrated into community
- Collaboration with authorities (police, fire department) and social and health departments
- Crisis intervention and crisis telephone, supervision and further education
- Daily documentation of the cases and coordinated follow up for seamless management
- De-escalated stressful situations through individual crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
Licensed Clinical Social Worker
Heart Surgery Center / Klinikum Bernau
05.2010 - 05.2011
- Counseling of patients and their families concerning medical rehabilitation programs and dealing with individually medical conditions and progress
- Organizing rehabilitations following medical procedures
- Organized and presented clinical documentation and observations to interdisciplinary team
- Collaborated with medical team, patients and their families to implement effective treatment and rehabilitation programs
- Provided daily documented case notes and co-ordinated follow-up for seamless case management
- Coordinated individualized discharge plans to manage safe transition back into community and home
Family Case Worker
Dasi GgmbH
03.2007 - 12.2009
- Prevented child abuse and neglect through ongoing risk assessments and safety planning measures.
- Maintained client confidentiality at all times, adhering to strict ethical guidelines established within the profession.
- Improved family well-being by conducting comprehensive assessments and developing tailored case plans.
- Increased access to essential services for families by collaborating with local agencies and organizations.
- Enhanced family stability through timely referrals to appropriate community resources and services.
- Contributed to a positive work environment, actively participating in team meetings and trainings sessions.
- Empowered families to achieve self-sufficiency, utilizing strengths-based approaches and interventions.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Clinical Occupational Therapist
Queen Elisabeth Hospital
03.2005 - 03.2006
- Work Group Leader for patients with a mental disability, epilepsy and behavioral problems
- Effectively communicated patient progress and treatment plans with both medical professionals and family members, ensuring a consistent understanding of therapy goals.
- Individual development plans, written daily case documentation and monthly case conferences
Education
Cardiology Technician
Truckee Meadows Community College
Reno, NV12-2019
Master of Arts - Clinical Social Work
Social Work (LSW) / Clinical Social Work
Catholic University Of Social Sciences 02-2004
Skills
- Crisis intervention and conflict resolution
- Cultural competence
- Reliability
- Team collaboration
- Effective communication
- Verbal and written communication
- Decision-making
- Mental health awareness
- Work planning and organization
- Knowledge of social work ethics and HIPAA guidelines
Timeline
Guest Service Advocat
RISE / Our Place
09.2020 - Current
Licensed Clinical Social Worker
Heart Surgery Center / Klinikum Bernau
05.2010 - 05.2011
Family Case Worker
Dasi GgmbH
03.2007 - 12.2009
Individual Caseworker
Health Department
10.2006 - 10.2013
Social Worker
Crisis House / Half - Way House
05.2006 - 12.2012
Clinical Occupational Therapist
Queen Elisabeth Hospital
03.2005 - 03.2006
Cardiology Technician
Truckee Meadows Community College
Master of Arts - Clinical Social Work
Social Work (LSW) / Clinical Social Work
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