Petra Griffin
Louisville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
39
39
years of professional experience
Work History
Franchisee Huddle House Restaurant #195
PEV Investments LLC (Self Employed)
06.2010 - Current
- Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established strong relationships with local media outlets for increased coverage on promotional events and announcements, resulting in greater public awareness of the franchise''s presence within the community.
- Revamped employee training program to incorporate new techniques for better skill development, leading to improved overall performance and a lower staff turnover rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained new associates.
- Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Identified areas for improvement in store layout design, enhancing overall appearance while maximizing space efficiency for an improved dining experience.
- Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
- Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Interacted well with customers to build connections and nurture relationships.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across nights, weekends, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Franchise Business Consultant
Orion Food Systems/Hot Stuff Pizza
09.2007 - 12.2010
- Maintained operational excellence within a given territory, comprised of approximately 50 locations.
- Assisted in new store openings
- Worked with Franchisees to maintain compliance and score well on regular evaluations
- Worked with Franchisees to improve profitability
- Taught better business practices in territory
- Assisted Franchisees with local store marketing and special events
- Rolled out new products and assisted with training
- Assisted Franchisees with any and all needs they might have
Franchise Area Director/Area Supervisor
Huddle House Inc.
01.2004 - 01.2007
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Monitored daily cash discrepancies, and inventory shrinkage.
- Maintained compliance among Franchisees and company stores
- Performed regular compliance inspections and reviewed with Managers and Franchisees
District/Division Manager
Waffle House
10.1984 - 10.2001
- Recruited, interviewed and hired employees and implemented initiatives to promote positive feedback and engagement.
- Identified areas of improvement in operational workflows to better align with organizational goals.
- Increased sales volume in restaurants through local store marketing, and improving staffing quality and needs
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Established clear and consistent policies and procedures.
- Managed all store operations within a defined territory, ranging from 3 to 15 stores
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance
- Optimized financial performance with prudent budgeting practices, cost control efforts, and revenue generation initiatives.
- Controlled costs by streamlining operations and reducing waste.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Built relationships with customers and community to establish long-term sales growth.
- Achieved profit and loss objectives through effective budgeting and control processes.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Buena Vista High School
Sierra Vista, AZ06.1981
Skills
- Financial Planning
- Operations Oversight
- Sound Judgment
- Direct Sales
- Schedule Management
- Staff hiring
- Proficient in Microsoft Office
- Recruitment
- Organizational Structuring
- Budget Control
- Employee Relations
- Customer Service Management
- Relationship Building
- Policy Development and Enforcement
- Brand Compliance
- Revenue Growth
- Business marketing
- Business Networking
- Hiring and Onboarding
- Cost Control
- Operations Management
- P&L Management
- Decision-Making
Timeline
Franchisee Huddle House Restaurant #195
PEV Investments LLC (Self Employed)
06.2010 - Current
Franchise Business Consultant
Orion Food Systems/Hot Stuff Pizza
09.2007 - 12.2010
Franchise Area Director/Area Supervisor
Huddle House Inc.
01.2004 - 01.2007
District/Division Manager
Waffle House
10.1984 - 10.2001
High School Diploma -
Buena Vista High School
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