Petra Hallman

• Managed inventory control, cash control and store opening and closing procedures.
• Managed 8-10 store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules monthly based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, selling techniques, and significantly increasing customer satisfaction ratings.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Interacted well with customers to build connections and nurture relationships.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Sought out ways to go above and beyond job requirements.
• Resolved issues in a timely manner to maintain productivity goals.
• Cultivated a customer-focused environment by greeting and responding to all customers in a friendly manner.

Listed above is a handful of what a day with Verizon looks like. In the time working for them I deal with everything sales related, operational related, and customer service related.

• Supervised a sales force of five sales associates.
• Supported the sales team in writing proposals and closing contracts
• Planned and directed staff training and performance evaluations
• Reviewed operational records and reports to project sales and determine profitability
• Trained all incoming sales team members
• Contacted customers by phone and email in response to inquiries
• Promptly resolved all customer requests, questions and complaints
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
• Built relationships with customers and the community to establish long-term business growth
• Attended sales training camp and brought best practices leadership back to the company

• Answered telephone calls and responded to inquiries.
• Assigned patrons to tables suitable for their needs and according to rotation.
• Assisted diners with obtaining food from buffet/serving table as needed.
• Assisted in maintaining preparation and service areas in a sanitary condition
• Cleaned and inspected galley equipment, kitchen appliances, and work areas
• Cleaned and organized eating, service, and kitchen areas
• Responsible for the production and plating of desserts.
• Communicated with kitchen staff, dieticians, and doctors to assure compliance with complex and frequently changing dietary needs of clients.
• Filled beverage and ice dispensers
• Greeted each customer with friendly eye contact
• Rectified guest complaints quickly and efficiently.

• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and em-pathetically handled guest concerns and complaints.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Operated the drive-through window and sales register quickly and efficiently.
• Pleasantly and courteously interacted with customers.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Prepared fountain drinks and ice cream items.
• Prepared all food orders within a 2-3 minute time frame.
• Assembled food orders while maintaining appropriate portion control.
• Prepared a variety of foods according to customers instructions, following approved procedures.
• Handled currency and credit transactions quickly and accurately.
• Followed food safety procedures according to company policies and health and sanitation regulations.
• Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
• Reported to all shifts wearing a neat, clean and unwrinkled uniform.