PETRA JACKSON
Grayson,GA
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
11
11
years of professional experience
Work History
Staffing Coordinator
Emory University Hospital
09.2022 - Current
- Works with the nursing supervisor and or unit director/charge nurse to adjust staffing according to pre-determined guidelines
- Works continuously with available staff to fill open shifts and balance existing work schedules
- Receives and logs telephone calls from staff unable to fulfill their staffing commitments
- Records and communicates information to appropriate parties in a timely manner
- Works with available contingency staff and managers to fill staffing vacancies created
- Serves as a super user for scheduling software and assists unit staff as needed with software based issues
- Assists with orientation of new scheduling staff members on software
- Ensures hospital staff shift assignments are accurately captured in the hospital's staff scheduling system
- Utilizes down-time procedures appropriately
- Other duties as assigned or needed
HR Coordinator/Admin Assistant/Unit Secretary
Select Specialty Hospital
03.2020 - 06.2023
- Assist the House supervisor with making sure the units are staffed for current and upcoming shifts, order routine and stat labs, discharge and admitting patients, scanned appropriate results and documents into the patient chart using epic, assigned clinical staff phones for the shift
- Set up transport for patient's routine and emergency services
- Assistant to CEO and CNO of the hospital, rounding at the beginning and end of shift to be sure staffing needs are met for the shift
- Setting up meetings, ordering supplies for the office
- HR Coordinator Duties: Facilitate New Hire Orientation, Process I-9's, All HR Admin Tasks, File Maintenance, Credential Maintenance, Payroll Processing, all other duties as assigned
Office Manager/Palliative Director/HR Assistant
Atlanta Family Hospice
09.2017 - 02.2020
- Responsible for coordinating all office activities including: medical records, data entry, maintaining patient records, preparing for meetings
- Insurance billing and collections, verify insurance payer, intake on all patients, opened and closed all IDTs
- Went out into the field to set up training for CCUs
- Admitted and discharged patients from the system as needed
- Communicated effectively with all members of the interdisciplinary team through verbal reports, participation in staff meetings, and team conferences, as requested
- Ran the Palliative care side of the business if hospice was not appropriate the patients were admitted
- Completed the Clinical staff assignment weekly
Director
Mckendree Personal Care Home
03.2016 - 09.2017
- Responsible for the day to day operations for the facility
- Responsible for the supervision of staff and the hiring of employees
- Assigned patients to the staff daily
Lead CNA/Hospice Aide/Medical Records/HR Assistant
Helping Hearts Hospice
08.2013 - 03.2016
- For all new hospice patients, sets up binders for the medical record, field chart, and patient's in home binder
- Filed and organized documentation in the medical record and field chart
- Monitored medical records for completeness of required forms, signatures, and correct dates
- Provided clerical and telephone support to the Interdisciplinary Team (IDT) members and other personnel as requested
- Responsible for assuring that medical records (MR) are complete and that they comply with agency policies and state and federal regulations
- Assists with special projects, as requested, such as Quality Assurance/Quality Improvement
- Assists with errands and distributing supplies and mail
- Insurance billing and collections, verify insurance payer
- Assigned CNAs to patients weekly
Education
MEDICAL ASSISTANT -
ADVANCE CAREER TRAINING
09.1998
HERITAGE HIGH SCHOOL -
06.1996
Some College (No Degree) - Social Work
Savannah State University
Savannah, GASkills
- HR software proficiency
- Background checking
- Scheduling expertise
- Staff coordination
- Schedule management
- Strong organization
- Multi-line telephone system operation
- Documentation and recordkeeping
- Microsoft Word
- Verbal communication
- Data entry
- PC proficient
- File management
- Meeting scheduling
- Supply management
- Spreadsheet management
- Support services
- Multitasking
Timeline
Staffing Coordinator
Emory University Hospital
09.2022 - Current
HR Coordinator/Admin Assistant/Unit Secretary
Select Specialty Hospital
03.2020 - 06.2023
Office Manager/Palliative Director/HR Assistant
Atlanta Family Hospice
09.2017 - 02.2020
Director
Mckendree Personal Care Home
03.2016 - 09.2017
Lead CNA/Hospice Aide/Medical Records/HR Assistant
Helping Hearts Hospice
08.2013 - 03.2016
MEDICAL ASSISTANT -
ADVANCE CAREER TRAINING
HERITAGE HIGH SCHOOL -
Some College (No Degree) - Social Work
Savannah State University
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