Petra Martinez
Jacksonville,FL
Summary
Creative Activities Assistant skilled at planning unique events and activities. Considerate listener utilizes residents' preferences to create fulfilling experiences. Celebrated for keeping activities budget-friendly.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Activity Assistant
Starling on San Jose
01.2023 - Current
- Implement and conduct programs as assigned by activities director
- Lead & assist residents groups on community outings
- Conduct one-on-one activities with residents requiring them
- Complete documentation such as assessments and daily attendance sheets.
Administrative Assistant
Dolphin Pointe Healthcare
10.2021 - Current
- Coordinate equipment maintenance and repairs to maintain office productivity
- Supported information security and integrity with well-organized filing systems and databases
- Resolve issues and escalate major conflicts and concerns to appropriate personnel
- Answered a multi-line phone system and promptly transferred calls
- Received payments and recorded receipts for services
- Keep record of room availability and guests' accounts, manually or with computers
- Scheduled appointments, maintained, and updated appointment calendars.
Housekeeper
Discovery Village At Deerwood
05.2021 - 08.2021
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Operated electronic backpack vacuums and floor sweepers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Driver/Computer Data Entry Operator/Assistant
Medical Transportation Services
04.2021 - 07.2021
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
- Updated and maintained customer information, documents and records.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Streamlined the owner's schedule by managing appointments, meetings, and travel arrangements.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Cashier
Bucee's
02.2021 - 05.2021
- Sales, upselling products
- Building customer relationships
- Social selling
- Stocking, cash handling, inventory
- Greet and educate customers about products
- Foster positive store experiences.
Driver
Uber And Lyft
04.2015 - 12.2020
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Drove safely in various weather and road conditions to avoid accidents.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Worked flexible hours across night, weekend, and holiday shifts.
Companion Caregiver
Always Caring Home Care
08.2016 - 07.2019
- Completed regular check-ins and progress report for each client.
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Monitored client health status through regular check-ins, promptly reporting any concerns or changes in condition to healthcare providers.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Home Health Aide
Senior Helpers Home Health
04.2016 - 02.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Assisted with end-of-life care.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Improved patients' comfort with massage and application of topical treatments.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Dog Trainer
Petco Animal Supplies Stores Inc.
08.2015 - 04.2016
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Organized public demonstrations showcasing trained canines'' capabilities in obedience trials and agility competitions, raising awareness about the benefits of professional dog training services.
- Maintained clean training arena for group classes.
Special Needs Caregiver
The Arc Of Saint John
06.2015 - 03.2016
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Kept complete and accurate records, documenting care and patient progress.
- Administered medication to manage symptoms and promote healing.
- Maintained clean and safe environment to prevent accidents and promote health.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
- Maintained confidentiality and privacy to protect individual's rights and well-being.
- Worked flexible hours across night, weekend, and holiday shifts.
Special Needs Caregiver
Saint Augustine Center For Living
12.2013 - 05.2014
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Kept complete and accurate records, documenting care and patient progress.
- Maintained clean and safe environment to prevent accidents and promote health.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Worked with individuals with special needs to increase social skills and independence.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
Custodian
Northrop Grumman
01.2013 - 07.2013
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Checked in and stocked inventory throughout facility.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Proved successful working within tight deadlines and a fast-paced environment.
Housekeeper
Cozy Inn Motel
10.2012 - 01.2013
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Sorted, laundered and put away various laundry items.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Cashier
Taco Bell Restaurant
08.2012 - 10.2012
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Worked well in a team setting, providing support and guidance.
Housekeeper
Rosewood Assisted Living
01.2012 - 08.2012
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Albertsons
04.2011 - 01.2012
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Contributed to loss prevention efforts by identifying potential theft situations and reporting suspicious activity to management promptly.
- Removed trash, swept, and mopped floors for professional appearance.
Waitress
Mazzios Pizza
08.2010 - 03.2011
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Speedzone
05.2009 - 08.2009
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Upsold additional products and services to customers, increasing revenue.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
Server/Buser
A LA Carte Cakes & Catering
04.2006 - 05.2008
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Processed orders and sent to kitchen employees for preparation.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Cultivated warm relationships with regular customers.
Kennel Technician
Humane Society
01.2004 - 08.2006
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
Education
Highschool Diploma -
Grove High School
Grove, OK05.2010
Skills
Computer proficiency
Communication
Scheduling
Multi line phone skills
Customer service
Upselling
Administrative support
Relationship building
Travel arrangements
Conflict resolution
Problem-Solving
Scheduling Events and Programs
Certification
Certified Nursing Assisstant
Personal Information
Title: Administrative Assistant
Small Business Owner of Petra's Crafts & Penswomanship
Custom writing Pens with unique silicone toppers, badge holders, badge reels, stickers, keychains
Timeline
Activity Assistant
Starling on San Jose
01.2023 - Current
Administrative Assistant
Dolphin Pointe Healthcare
10.2021 - Current
Housekeeper
Discovery Village At Deerwood
05.2021 - 08.2021
Driver/Computer Data Entry Operator/Assistant
Medical Transportation Services
04.2021 - 07.2021
Cashier
Bucee's
02.2021 - 05.2021
Companion Caregiver
Always Caring Home Care
08.2016 - 07.2019
Home Health Aide
Senior Helpers Home Health
04.2016 - 02.2017
Dog Trainer
Petco Animal Supplies Stores Inc.
08.2015 - 04.2016
Special Needs Caregiver
The Arc Of Saint John
06.2015 - 03.2016
Driver
Uber And Lyft
04.2015 - 12.2020
Special Needs Caregiver
Saint Augustine Center For Living
12.2013 - 05.2014
Custodian
Northrop Grumman
01.2013 - 07.2013
Housekeeper
Cozy Inn Motel
10.2012 - 01.2013
Cashier
Taco Bell Restaurant
08.2012 - 10.2012
Housekeeper
Rosewood Assisted Living
01.2012 - 08.2012
Cashier
Albertsons
04.2011 - 01.2012
Waitress
Mazzios Pizza
08.2010 - 03.2011
Cashier
Speedzone
05.2009 - 08.2009
Server/Buser
A LA Carte Cakes & Catering
04.2006 - 05.2008
Kennel Technician
Humane Society
01.2004 - 08.2006
Highschool Diploma -
Grove High School
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