Petra Mironovic

• Part of the front office team
• Greeted guests warmly and managed front desk operations at a luxury hotel.
• Handled guest check-ins and check-outs efficiently using hotel management software.
• Answered phone calls and addressed inquiries about hotel services and amenities.
• Scheduled appointments and coordinated transportation for guests as needed.
• Assisted with administrative tasks, including filing and managing guest records securely.
• Collaborated with staff to ensure smooth communication across departments during guest stays.
• Provided information on local attractions and dining options to enhance guest satisfaction.
• Seasonal contract

• Front desk duties and customer service in luxury environment (Leading Hotels of the World / Forbes / Swiss Deluxe standards)
• Administration of guest accounts and in-house sales in Protel
• Night shift release
• Seasonal contracts

• Part of the front office team in a luxury boutique hotel adhering to Swiss Luxury Hotels standards
• Front desk duties and guest communication
• Seasonal contract

• Assisted guests with inquiries and provided information about cruise itineraries.
• Night shift responsibility including hourly fire, safety and security patrols
• All onboard sales and guest accounts administration in MXP
• Concierge services: flight changes, lost luggage, ticket bookings, local information
• Assistance with coordination and dispatching of shore excursions

• Welcomed guests onboard, ensuring a friendly and engaging atmosphere, using Disney practices and guidelines.
• Coordinated dining arrangements, accommodating special requests and preferences.
• Provided information about onboard activities and amenities to enhance guest experience.
• Trained new hosts on company standards and customer service protocols.
• Engaged with guests during events, promoting participation in activities and entertainment.
• Provided excellent customer service by anticipating customer needs.
• Managed incoming calls during busy shifts

SYSTEM COORDINATOR (step up)

• In charge of onboard airline check-in program
• Lost & Found coordination with shoreside team
• Assistive devices management for guests with disabilities

• 12-month rotational traineeship in Front Desk, Concierge, and PBX
• Check-in/out, room assignments, guest recovery, upselling
• Concierge: dining reservations, attraction information
• PBX: phone assistance and guest resolution

• Provided exceptional service to residents and guests aboard the ship’s luxury residences.
• Maintained cleanliness and organization of public areas and guest accommodations.
• Managed inventory of supplies and coordinated timely deliveries as required.
• Delivered personalized attention to individual resident needs and preferences.
• Trained new staff on service standards and operational procedures effectively.
• Ensured adherence to safety protocols and health regulations onboard the vessel.
• Assisted residents disembarking from the vessel safely upon arrival/departure at destination ports of call.