Petra Mitchell

Responsible for processing undeliverable and dead mail items. Identify ownership, facilitating proper mail recovery in accordance with USPS policies and regulations. This role ensures that the mail is correctly handled, researched, and returned or disposed of accordance to guidelines. Using manual and computerized systems to research names, addresses and content to locate the recipient or sender. Prepare and process return-to-sender, lot bid items, welfare donations items and forwardable mail items. Operate office equipment such as computers, scanners, barcode reader and conveyor belts.

Responsible for the safe and timely delivery and collection of mail along a designated route. They deliver letters, parcels, and other mail items to residences and businesses, often under varying weather conditions. This position requires physical stamina, attention to detail, and strong customer service. Sort, organize, and prepare mail for delivery along an assigned route. Deliver and collect mail on foot or by vehicle, depending on route type. Obtain signatures for certified, registered, or insured mail. Ensure proper handling and security of all mail items. Return undeliverable mail to the post office and report address issues. Interact professionally with customers and answer basic postal questions. Maintain accurate delivery records and complete required reports. Operate a postal vehicle in a safe and lawful manner.

Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards. Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines. Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines. Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.