Petra Nelson
Saint Petersburg
Summary
Dynamic and dedicated server with extensive experience at Tradewinds Resort, excelling in customer service and teamwork. Proven ability to manage high-volume events while maintaining exceptional food service standards. Recognized for adaptability and time management, ensuring memorable guest experiences through attentive and efficient service.
Experienced with delivering top-tier service in banquet settings. Utilizes strong organizational and multitasking abilities to ensure efficient event operations. Knowledge of maintaining excellent guest relations and adapting to dynamic environments.
Overview
24
24
years of professional experience
Work History
Banquet Server
Tradewinds Resort
06.2001 - Current
- Assisted in setting up banquet spaces according to event specifications.
- Provided excellent customer service and responded to guest inquiries promptly.
- Maintained cleanliness and organization of dining areas throughout events.
- Collaborated with kitchen staff to ensure timely food service during events.
- Supported team members in managing large guest volumes efficiently.
- Learned and adhered to food safety standards and sanitation practices.
- Adapted quickly to changing event dynamics and guest needs.
- Demonstrated effective communication skills with guests and colleagues alike.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Answered guest questions about event plans and food service choices.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Fine Dining Server
Tradewinds Resort
06.2001 - Current
- Delivered exceptional guest experiences through attentive service and detailed menu knowledge.
- Collaborated with kitchen staff to ensure timely and accurate food delivery during peak hours.
- Trained new servers on service standards, menu offerings, and customer engagement techniques.
- Streamlined dining operations by implementing efficient table turnover strategies and reservation management.
Banquet Server
Marriot Hotel
11.2010 - 09.2013
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Engineering
Prague ,Czech RepublicSkills
- Strong teamwork
- Customer service
- Food service
- Flexible schedule
- Cash handling
- Tableside service
- Wine service
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Languages
cue
English
Timeline
Banquet Server
Marriot Hotel
11.2010 - 09.2013
Banquet Server
Tradewinds Resort
06.2001 - Current
Fine Dining Server
Tradewinds Resort
06.2001 - Current
Engineering
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