Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Petra Nguyen

Layton,UT

Summary

Dynamic Medical Operations Manager and Admissions Coordinator with extensive experience in improving patient care and satisfaction through efficient processes. Skilled in risk assessment, compliance with healthcare regulations, and staff development. Proven ability to manage teams, enhance operational efficiency, and foster positive relationships with healthcare professionals. Resourceful and result-driven with a passion for growth and efficiency to meet company needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Operations Manager

Altium Health
06.2023 - Current
  • Developed and implemented efficient medical operations processes, resulting in improved patient care and satisfaction.
  • Managed risk assessment processes identifying potential operational pitfalls while implementing contingency plans proactively minimizing adverse effects on the organization.
  • Assisted in developing staffing models based on current workloads in order to maximize productivity levels.
  • Performed administrative tasks such as scheduling appointments, filing paperwork, and responding to inquiries from patients or other departments.
  • Implemented systems for tracking patient records, ensuring accuracy, and compliance with HIPAA guidelines.
  • Monitored employee and patient attendance records to ensure adherence to company policies.
  • Managed a team of medical professionals to ensure compliance with applicable laws and regulations.
  • Established strong relationships with vendors and suppliers to negotiate competitive pricing agreements.
  • Provided training and mentorship to new staff members on medical operations and clinical procedures.

Medical Admissions Consultant

Wasatch Allergy And Asthma
03.2019 - 06.2023
  • Participated in meetings with department heads discussing potential improvements or modifications needed within the admissions process
  • Maintained accurate records of daily admissions activities including patient status changes, admissions forms, and insurance verifications.
  • Identified areas of improvement within the admissions process by analyzing feedback from surveys, conducted among patients post-discharge.
  • Resolved any discrepancies between paper files and electronic documentation quickly and efficiently.
  • Closely collaborated with physicians on treatment plans for incoming patients according to their individual needs.
  • Developed and maintained positive working relationships with physicians, nurses, and other healthcare staff.
  • Performed administrative tasks such as filing documents, scheduling appointments, answering phone calls, and responding to emails in a timely manner.

Education

Associate of Science - Medicine (Pre-Medicine)

Weber State University
05.2019

Skills

  • Patient Safety
  • Healthcare Analytics
  • Healthcare Management
  • Staff Development
  • Records Maintenance
  • Front Desk Operations

Certification

  • Basic Life Support
  • CPR Certified
  • First Aid Certified
  • Naloxone Administration
  • CPI Certified
  • AED Certified

Timeline

Medical Operations Manager

Altium Health
06.2023 - Current

Medical Admissions Consultant

Wasatch Allergy And Asthma
03.2019 - 06.2023

Associate of Science - Medicine (Pre-Medicine)

Weber State University

Similar Profiles

CREATE PROFILE
Petra Nguyen