Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Petra Ramos

San Diego,CA

Summary

Dynamic professional with extensive experience at Smart & Final, Extra! and a proven track record in customer service and teamwork. Skilled in optimizing workflow processes and enhancing product quality, I excel in problem-solving and communication, ensuring compliance and fostering positive relationships. Committed to continuous improvement and operational efficiency.

Overview

29
29
years of professional experience

Work History

Freezer Operator /Front End Cashier

Smart & Final, Extra!
05.2022 - 12.2024
  • Maintained a safe working environment through strict adherence to safety protocols and guidelines.
  • Enhanced product quality by ensuring proper storage temperatures and conditions for various food items.
  • Facilitated effective communication between freezer operators, warehouse staff, and management teams to address operational challenges.
  • Exemplified strong teamwork skills by assisting fellow team members with tasks when required, fostering a positive work atmosphere.
  • Increased workflow efficiency with accurate inventory management and organization in the freezer area.
  • Maximized space utilization within the freezer area through strategic planning of product placement and organization.
  • Streamlined inventory processes for faster order fulfillment and improved customer satisfaction.
  • Ensured seamless operations by coordinating with other team members, warehouse staff, and supervisors.

Patient Access Representative II /Surgical Scheduler Coordinator

Children's Hospital Dermatology
07.1999 - 11.2004
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Area Supervisor /Sales Floor Coordinator

Ross Dress for Less
04.1996 - 08.1999
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Conducted routine inspections to check quality and compliance with established specifications.

Healthcare Authorization Specialist I

Rady Children's Hospital
04.1999 - 07.1999
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
  • Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
  • Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
  • Ensured prompt resolution of denied claims through comprehensive analysis of denial reasons and timely submission of necessary documentation for reconsideration or appeal.
  • Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
  • Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
  • Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.

Bank Teller

Bank of America
01.1997 - 06.1997
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.

Education

No Degree - Medical Administrative Assistant

Maric College Medical Careers
3666 Kearny Mesa Villa Rd San Diego CA 92123
07-1999

Madison High School
4833 Doliva Dr, San Diego CA 92117
06-1997

Skills

  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving abilities
  • Excellent communication
  • Multitasking
  • Active listening
  • Safety awareness
  • Relationship building
  • Safety procedures
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Continuous improvement
  • Written communication
  • Technical understanding
  • Performance monitoring
  • Problem-solving aptitude
  • Process improvement
  • Project coordination
  • Production documentation

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Freezer Operator /Front End Cashier

Smart & Final, Extra!
05.2022 - 12.2024

Patient Access Representative II /Surgical Scheduler Coordinator

Children's Hospital Dermatology
07.1999 - 11.2004

Healthcare Authorization Specialist I

Rady Children's Hospital
04.1999 - 07.1999

Bank Teller

Bank of America
01.1997 - 06.1997

Area Supervisor /Sales Floor Coordinator

Ross Dress for Less
04.1996 - 08.1999

No Degree - Medical Administrative Assistant

Maric College Medical Careers

Madison High School

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Petra Ramos