Petra Sandoval
Tifton,GA
Summary
Goal-oriented Front Desk Manager ready to expand my experience in guest satisfaction. Looking for a new role where hard work and dedication will be high of value. Have years of customer service experience, and I am very dedicated, hard working and reliable Front Desk employee with strong ability in Customer Satisfaction. I have been responsible of many areas from laundry, billing, health department, ordering of hotel needs. Anything that has to do with the daily operations of the hotel management I have had the opportunity to handle.
I am always open minded to improving myself and learning from others. I am also Bilingual and close to being a tri-lingual. ( English, Spanish, ASL). I have plenty of goals to achieve and believe I can be a positive asset to your team if hired. I am ready for any an all opportunities I can take.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
Microtel Inn & Suites By Wyndham
Tifton, GA
02.2016 - Current
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Monitored reservations to track incoming parties and special events.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
GED -
Hardee Senior High School
Wauchula, FL05-2009
Skills
- Computer Reservations Systems
- Hospitality services
- Employee Training
- Guest check-in and check-out
- Documentation And Reporting
- Policy Enforcement
- Customer Service
- Room assignments
- Hotel reservation systems
- Cash control
- Guest amenities
- Reservations Management
- Multi-Line Phone Systems
Languages
English
Professional
Spanish
Professional
ASL
Limited
Timeline
Front Desk Manager
Microtel Inn & Suites By Wyndham
02.2016 - Current
GED -
Hardee Senior High School
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