Petra Tchouante
Beltsville,MD
Summary
Ability to assist or lead a team with support in building program ideas and strategies for the betterment of the organization. Very strong communication skills and ability to transition from one assignment to another.
Overview
26
26
years of professional experience
Work History
Residential Counselor
Mentally Challenged Adults, Carl's Place Residential Group Home
01.2006
- Monitored and document the individuals progress toward meeting goals and objectives
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills
- Encouraged individuals to develop self-advocacy skills and to become active participants in own treatment plans
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
- Manage transportation services for Individuals to be picked up
- Provided crisis management and intervention during emergency situations
Event Admin Staffer
Washington Hebrew Congregation
01.2012 - Current
- Monitor and control guest and members throughout services
- Welcome and greet members and guests upon arrival and answer questions
- Ensure set-ups are completed in a timely manner
- Assist clergy or the B'nei Mitzvah family with any last-minute requests, including live streaming and A/V needs
- Help run projects or activities
Accounts Receivable Specialist
Washington Hebrew Congregation
07.1998 - Current
- Accurately post new billings, payments, donations using Salesforce
- Prepare and send e-statements and mailed invoices to customers after processing payments to member accounts
- Make all adjustments to member accounts per the request of my colleagues
- Follow up overdue payments and payment plans from members to establish good cash flow.
- Monitor accounts to verify compliance with payment terms and schedules, via credit card or ACH
- Review member accounts on monthly basis to assess aging and pursue collection of funds.
- Negotiate payment arrangements with members to establish timely receipt of payments.
- Submit cash, check deposits and generated cash receipts to record money received.
- Summarize daily credit card transactions for every single payment made via our website.
- Receive all incoming donations via USPS, online and over the telephone and process then into Salesforce via Congregation Connect and send out acknowledgement cards to donors and recipients
- Prepare financial reports at the close of each month
- Create, send and file end-of-year tax receipts for everyone who has given money to the Temple for anything during the year
- Prepare members' accounts receivable schedules for Audit yearly
- Speak with members and other staff daily about accounts, corrections, concerns, adjustments, etc
Education
Bachelor of Science - Public Health Education
University of The District of Columbia
Washington, DC 05.2003
Skills
- Customer Service
- Administrative
- Outreach
- Accounts Receivable
- Management
Timeline
Event Admin Staffer
Washington Hebrew Congregation
01.2012 - Current
Residential Counselor
Mentally Challenged Adults, Carl's Place Residential Group Home
01.2006
Accounts Receivable Specialist
Washington Hebrew Congregation
07.1998 - Current
Bachelor of Science - Public Health Education
University of The District of Columbia
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