Petra Williams
Del Valle,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated Customer Service Representative with extensive experience in Customer Service/Auto Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
32
32
years of professional experience
Work History
Part Time Service Merchandiser
Merchandising Services Co
05.2022 - Current
- Followed prepared sketches and planograms to arrange cooler shelves and bins across various locations.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Tag out of stock products bins for pick up for various venders.
- Travel to various locations, in state and out of state, where help is needed.
- Communicate with store manager on what to expect before and after cooler reset.
Service Merchandiser
Survey Merchandiser
08.2021 - 05.2022
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Cleaned and organized display cases, shelves and aisles.
Customer Prevention Team (CPT)
Progressive Insurance
10.2017 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative (Blended)
Progressive Insurance
09.2005 - 10.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
Licensed Insurance Agent
Progressive Insurance Company
07.2001 - 09.2005
- Offered policy guidance and management to promote asset protection.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Responded to customer inquiries and problems to promote great service
- Attended P&C training and any follow up training to obtain my license
Claims Loss Reporting Unit (CLRU)
Progressive Insurance
12.1999 - 07.2001
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Maintained high levels of alertness throughout shifts.
- Identified needs of customers promptly and efficiently
- Gather detailed information from Insured/Claimant about the incident
- Provide Insured/Claimant claim number and information on the branch that would contact them and turn around time.
Loan Officer
Atlas Credit
08.1998 - 12.1999
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Recommended loan approvals and denials based on customer loan application reviews.
- Approved loan within specified limits or referred to appropriate approval level.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
Cashier
Wendys Restaurant
06.1993 - 08.1998
- Take customers order and make sure order is correct and complete.
- Operated cash register or POS system to receive payment by cash and credit card.
- Restock cups, lids, napkins for customer needs.
- Clean and sanitize tables and chairs.
- Answered customer questions and provided store information.
Education
High School Diploma -
S.F. Austin High School
Austin, TX05.1996
Skills
- Sales expertise
- Problem-solving abilities
- Call Center Operations
- Credit card payment processing
- Adaptive team player
- Customer relations
- High-energy attitude
- Compliance Standards
- Training & Development
- Inbound and Outbound Calling
Timeline
Part Time Service Merchandiser
Merchandising Services Co
05.2022 - Current
Service Merchandiser
Survey Merchandiser
08.2021 - 05.2022
Customer Prevention Team (CPT)
Progressive Insurance
10.2017 - 08.2021
Customer Service Representative (Blended)
Progressive Insurance
09.2005 - 10.2017
Licensed Insurance Agent
Progressive Insurance Company
07.2001 - 09.2005
Claims Loss Reporting Unit (CLRU)
Progressive Insurance
12.1999 - 07.2001
Loan Officer
Atlas Credit
08.1998 - 12.1999
Cashier
Wendys Restaurant
06.1993 - 08.1998
High School Diploma -
S.F. Austin High School
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