Petra Wilson
Traverse City,MI
Summary
Motivated college freshman who is looking to pursue a pre-healthcare track. I am hoping to major in biology and world languages. I’m excited to start this new chapter of my life and gain a higher education.
Overview
3
3
years of professional experience
Work History
Ticket Seller
Pirates Cove Adventure Golf
Traverse City, MI
07.2023 - Current
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Processed payments for tickets using cash, credit cards or other forms of payment.
- Resolved customer complaints in a professional manner.
- Ensured that all sales transactions were completed accurately and efficiently.
- Maintained accurate records of ticket sales and refunds.
- Filled out required paperwork for each sale transaction accurately and promptly.
- Performed daily opening and closing procedures such as counting money, reconciling tills.
- Communicated effectively with supervisors regarding customer feedback or requests.
- Adhered to safety regulations while handling cash transactions.
- Maintained cleanliness of the box office area and ensured it was properly stocked.
- Followed company policies related to ticketing procedures.
- Tracked inventory levels of tickets, merchandise., ensuring adequate supplies are available at all times.
- Provided feedback on employee performance based on observed results during training sessions.
Dining Server
Cordia Senior Residence
Traverse City, MI
06.2021 - Current
- Greeted guests and provided them with menus.
- Engaged in pleasant conversation with customers to ensure a positive dining experience.
- Took orders for food and beverages, accurately inputting the information into the restaurant's computer system.
- Delivered food items to customers in a timely manner.
- Checked back with customers during their meal to ensure satisfaction with their order.
- Replenished drinks as needed throughout the meal service period.
- Cleared tables after guests finished eating, ensuring all dishes were removed from the table promptly.
- Cleaned and reset tables according to established standards before new guests arrived.
- Assisted other servers when needed or requested by management staff.
- Followed health safety guidelines while preparing meals for customers.
- Provided assistance to kitchen staff when needed or directed by management.
Restaurant Hostess
Poppycock's
Traverse City, MI
05.2023 - 07.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Communicated with kitchen staff regarding customer feedback or complaints.
Education
High School Diploma -
Traverse City West Senior High School
Traverse City, MI06-2024
Bachelor of Arts -
Alma College
Alma, MISkills
- Organization
- Rules clarifications
- Reservation procedures
- Basic computer skills
- Strong interpersonal skills
- Moral conduct
- Medication support
- Student leadership
- Problem-solver
- Supportive
- Collaborator
- Mental health awareness
- Cash handling experience
- Verbal Communication
- Hospitality and accommodation
- Time management abilities
- Training and mentoring
- Assertive
- Resolution-oriented
Languages
English
Native/ Bilingual
German
Professional
Affiliations
- AP Studio Art 2022-2023 Representative of Visual Arts Academic Community
- Swim - Varsity Swim team captain 2023
- President and founder of German club
- Member of the Global Studies Academic Community
- Creative writing Founding member of creative writing club
- Spring of 2021 - Tennis Camp ~ 6 hours
Volunteering: Fall of 2021 - Ironman ~ 7 hours Fall of 2022 - Bayshore ~ 7 hours Fall of 2022 TBAYS ~ 4 hours Fall of 2023 - Bayshore ~ 7 hours
Accomplishments
AP Classes: AP World - 4, AP Lang - 5, AP Gov - 5, AP Studio Art - 4, AP AB Calc - 3, AP Bio - 4, AP Lit - 4, received AP Scholar Award in 2023 and 2024
Honor Roll: 2020-2021, 2021-2022, 2022-2023, 2023-2024, Graduated summa cum laude
Timeline
Ticket Seller
Pirates Cove Adventure Golf
07.2023 - Current
Restaurant Hostess
Poppycock's
05.2023 - 07.2023
Dining Server
Cordia Senior Residence
06.2021 - Current
High School Diploma -
Traverse City West Senior High School
Bachelor of Arts -
Alma College
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