Petra Lorena Rivera Alvarez
Denver,CO
Summary
Proven leader with extensive experience at McDonald's Restaurant, adept in staff management and operations optimization. Excelled in customer service and multitasking, significantly enhancing team performance and inventory management. Demonstrates a positive attitude and team leadership, ensuring high levels of efficiency and customer satisfaction. Well organized and detail orientated to achieve business standards and expectations. Hardworking and an ability to handle multiple tasks under busy hours. Being bilingual helped me build better communication skills with customers and crew.
Overview
9
9
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
10.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Inventory Manager
McDonald's Restaurant
10.2018 - Current
- Created and updated regular inventory reports and records.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
- Multitasking by learning food safety management skills.
Cashier
McDonald's Restaurant
07.2017 - 09.2018
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedules and extra shifts.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Little Caesars Pizza
06.2015 - 08.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions..
- Gained better communication skills with customers.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
Education
High School Diploma -
Respect Academy
Denver, CO05.2017
No Degree -
John F Kennedy
Denver, CO05.2017
Skills
- Cash Handling
- Customer service focus
- Multitasking Abilities
- Staff Management
- Operations Management
- Positive Attitude
- Teamwork and Collaboration
- Team Leadership
Timeline
Shift Manager
McDonald's Restaurant
10.2018 - Current
Inventory Manager
McDonald's Restaurant
10.2018 - Current
Cashier
McDonald's Restaurant
07.2017 - 09.2018
Cashier
Little Caesars Pizza
06.2015 - 08.2017
High School Diploma -
Respect Academy
No Degree -
John F Kennedy
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