Petrece La Verda
Bridgeport,CT
Summary
Level headed professional adept at balancing multiple tasks while remaining calm and effective in extremely difficult and or stressful situations. I'm a Tenacious self-starter, reliable, motivated and seeking to obtain a position that will foster proven interpersonal skills, leadership qualities and continued growth.
Overview
18
18
years of professional experience
Work History
Concierge Supervisor/Regional Manager
Stratton Amenities
06.2023 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Promoted culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Verified timekeeping records and handled any discrepancies with employees.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Guest Service Supervisor
Hotel Marcel
03.2022 - 06.2023
- Collaborated with other departments to ensure smooth operations throughout the hotel.
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Oversaw reservations received from direct calls and provided room availability information.
- Handled guest complaints and offered complimentary services for hardship cases.
- Enforced policies to ensure security of guests, staff and property.
- Responded promptly to emergency situations or requests from guests or staff members.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Recovery Assistant
Konedu Home Care
03.2017 - 10.2022
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Maintained accurate documentation of case notes, progress reports, and other required paperwork.
- Reminded patients to take prescribed medications or nutritional supplements.
- Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
- Adhered to all professional ethical standards in accordance with HIPAA regulations.
- Participated in regular quality assurance reviews of clinical services provided.
- Served as a positive role model by exhibiting behavior that promotes healthy life choices.
- Assisted in developing individualized treatment plans for clients.
Audit/ M.O.D
Hampton Inn/ Holiday Inn Express/ Amerisuites
02.2006 - 07.2017
- Addressed customer complaints in a professional manner to ensure satisfaction.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Coordinated with guest services and concierge team to meet guest needs.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Education
Mental Health -
ABI/RA Recovery Asst training program
CVH Middletown, CT01.2019
CNA -
ETI Training School
Bridgeport, CT01.2000
HIGH SCHOOL DIPLOMA -
Weaver High School
Hartford, CT01.1992
Skills
- Self-Directed
- Calm under pressure
- Excellent Communicator
- Disciplined Team Player
- Task Oriented
- Adaptable & Responsive
- Community Relations
- Attention to Detail
- Problem-Solving
Timeline
Concierge Supervisor/Regional Manager
Stratton Amenities
06.2023 - Current
Guest Service Supervisor
Hotel Marcel
03.2022 - 06.2023
Recovery Assistant
Konedu Home Care
03.2017 - 10.2022
Audit/ M.O.D
Hampton Inn/ Holiday Inn Express/ Amerisuites
02.2006 - 07.2017
Mental Health -
ABI/RA Recovery Asst training program
CNA -
ETI Training School
HIGH SCHOOL DIPLOMA -
Weaver High School
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