Petrena T. Bloodworth
Temple Hills,Md
Summary
Successfully provided strong leadership, coaching and excellent customer service skills as a cash manager, front of the house manager, assistant manager and payroll clerk. Currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Independent Contractor
Falcon Express
05.2023 - Current
- Load and transport goods from distribution centers to customers
- Follow specific schedules routes
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Maximized processes by managing delivery schedules and prioritizing based on urgency
Temp Call Center Customer Service Representative
Comptroller Of Maryland
11.2022 - 04.2023
- Trained to answer up to 40 taxpayer calls by providing excellent customer service phone skills, referencing taxpayer notices, refunds, estimated payments, explanation of tax return questions, and online services
- Able to assist taxpayers with requested information and recommend results to satisfy taxpayer needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Independent Contractor
Falcon Express
05.2022 - 10.2022
- Load and transport goods from distribution center to customers
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
Cash Manager
Guest Services Inc. Food Service Contractor
07.2011 - 09.2020
- Supervised up to 10 cashiers at various kiosk
- Complied with established internal controls and policies
- Collect currency during shifts
- Maintain visibility for voids and customer concerns
- Performed spontaneous cash drawer audits
- Cash out cashiers
- Discipline employees with written warnings for cash over/short
- In charge of the reserve safe, petty cash reconciliation and cashier banks
- Review daily financial controls to generate accurate and reliable financial data
- Provide information to management of critical errors that would affect the monthly statements
- Prepare and submit monthly reports for the client and headquarters.
- Perform bi-weekly payroll
Cash Manager
Guest Services Inc. Foodservice Contractor
06.2009 - 07.2011
- Responsible for 6 cashiers and front of the house set up
- Monitor the flow of service and assist customers in all aspects of their visit
- Ensure all stations are stocked and maintain a clean dining room
- Execute standard procedure by verifying the reserve safe daily
- Issue coin and currency as needed
- Perform required audits and hourly readings
- Cashier as needed
- Cash out cashiers
- Settle credit card batch
- Order coin, currency and prepare deposits for pick up from Armored car
- Generate cash reports for the unit and headquarters
- Cover managers vacation as needed
- Review cashier applications for hiring and training.
Assistant Manager
Guest Services Inc Foodservice Contractor
05.2008 - 06.2009
- Verify safe, count banks and complete the daily sales report
- Assist with creating employee schedules
- Monitor and set up coffee service
- Answer phones
- Schedule reservations for tour groups
- Generate invoices for in house catering and tour groups
- Respond to emails from clients
- Assist with back of the house procedures
- Pay bills
- Check daily payroll and submit bi-weekly
- Assist with monthly inventory
- Review cashier applications for hiring and training.
Education
McKinley Tech SHS
1981
Skills
- Able to work Independently without supervision
- Provide quality assurance
- Prepare marketing displays for presentation
- Communicate with others to show empathy, assertiveness and tact
- Remain Calm and Professional Under Pressure
- Offer Good listening Skills
- Experienced in large volume cash handling
- Reconciliation of cash and credit transactions
- Problem Solver
- Use time effectively
- Team player
- Info-Tronics payroll software
- Electronic payables (Peoplesoft software)
- Utilize Microsoft Word and Excel
- Customer Service
- Leadership
Timeline
Independent Contractor
Falcon Express
05.2023 - Current
Temp Call Center Customer Service Representative
Comptroller Of Maryland
11.2022 - 04.2023
Independent Contractor
Falcon Express
05.2022 - 10.2022
Cash Manager
Guest Services Inc. Food Service Contractor
07.2011 - 09.2020
Cash Manager
Guest Services Inc. Foodservice Contractor
06.2009 - 07.2011
Assistant Manager
Guest Services Inc Foodservice Contractor
05.2008 - 06.2009
McKinley Tech SHS
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