Summary
Overview
Work History
Education
Skills
Timeline
Generic

PETRINA BRAXTON

Guthrie,OK

Summary

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 12 years of experience.

Overview

12
12
years of professional experience

Work History

Graduation Support Specialist

Epic Chater Schools
Oklahoma City, OK
11.2018 - 11.2021
  • Maintained student database and electronic records for each student contact.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Educated students on course selection to align with career goals.
  • Coordinated follow up and student outreach to monitor academic progress for at-risk students.
  • Advised students individually and in groups on academic programs for individual interests.
  • Provided comprehensive support services encompassing career and personal goals of student.
  • Reviewed student files to meet deadlines for completing various graduation requirements.
  • Organized, detailed and excellent track record of working well under pressure to meet deadlines.
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Maintained accurate confidential participant files to meet state and federal guidelines.
  • Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
  • Used WAVE and Wen-GAGE to input information into computerized student record system.
  • Transcribed sensitive documents with complete confidentiality.
  • Worked with 900-1200 students to support educational success, learning and achievement.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Maintained accurate and complete records for over 900 students.
  • Created schedules and lesson plans for 9-12-grade classes to increase student interest and participation.
  • Conducted conferences with parents and students to review progress, adjust academic plans and renew enrollments.

Assets Manager

Epic Charter Schools
Oklahoma City, OK
02.2017 - 11.2018
  • Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
  • Complied with established internal controls and policies.
  • Developed suggestions for technical process improvements to optimize resources.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Developed technical requirement documentation for new software products compatible with online school platform.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Assessed business needs and problem areas to create focused solutions like technology retrieval.
  • Evaluated training procedures for 600 employees at Epic Charter Schools, designing improvements and alterations based on statistical feedback and observation.
  • Monitored equipment and tools and completed projects within required timeframe.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Submitted service tickets for equipment maintenance requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Recorded and maintained relevant notes for each client and work order.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.

Administrative Office Manager

Options Unlimited Counseling And Consulting
Oklahoma City, OK
12.2009 - 02.2017
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Developed and implemented policies and procedures and scaled for growth.
  • Created document management system to reduce paper usage and improve accuracy of tracking.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Created new employee handbook, IT policies and disaster recovery procedures.
  • Served as point of contact for internal and external customers seeking support and information.
  • Provided support and services related to mail and deliveries.
  • Ordered, maintained and distributed supplies and inventory.
  • Prepared reports and schedules with accuracy.
  • Conducted primary source verifications such as background checks and board certifications.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Obtained NPI numbers for providers and facilities and updated existing profiles.
  • Prepared records for site visits and file audits.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Provided clients with recommendations to community resources.
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Reviewed statistic enrollment data and prepared reports.
  • Maintained physical and electronic student files.
  • Finalized and processed enrollment applications.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Documented all communication with applicants and inputted information into system using ThinkHealth.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Developed and implemented transition services plan to facilitate movement from behavioral rehab to school.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel

Education

High School Diploma -

John Marshall High School
9017 N University Ave., Oklahoma City, OK 73114

Associate of Arts -

Rose State College
Midwest City, OK
05.2015

Skills

  • Help Desk Support
  • Analytical and Methodical
  • Microsoft Windows and Office
  • Issue and Resolution Tracking
  • Remote Technical Support
  • CRM Software
  • Excel Spreadsheet Functions
  • Transcribing Documents
  • Google Drive
  • Problem-solving
  • Community Relationships

Timeline

Graduation Support Specialist

Epic Chater Schools
11.2018 - 11.2021

Assets Manager

Epic Charter Schools
02.2017 - 11.2018

Administrative Office Manager

Options Unlimited Counseling And Consulting
12.2009 - 02.2017

High School Diploma -

John Marshall High School

Associate of Arts -

Rose State College

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PETRINA BRAXTON