Petrina Brown-Cleveland
Stafford,TX
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and resolved disputes with empathy during my tenure as a Customer Service Representative at Various. My blend of critical thinking and active listening, alongside proficient data entry skills, led to efficient problem-solving and increased repeat business, showcasing a commitment to excellence and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Various
05.2000 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Business Administration And Management
Langston University
Langston, OK05-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Various
05.2000 - Current
Bachelor of Arts - Business Administration And Management
Langston University
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