Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Petrina Lively

Kingman,AZ

Summary

Dedicated District Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Overview

18
18
years of professional experience

Work History

District Manager

Dunkin/Baskin
Kingman, AZ
05.2022 - Current
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Created and maintained productive relationships with key stakeholders in the district.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Organized promotional events in order to drive sales volume in the district's stores.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Identified and developed top talent to promote performance-oriented culture.
  • Cultivated positive rapport with associates and team leadership.
  • Resolved customer complaints regarding sales and service.

Store Manager

Dunkin
Kingman, AZ
05.2018 - 05.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Trained and mentored associates to teach daily tasks and procedures.

Store Manager

Dunkin
Newport, NH
06.2006 - 04.2018
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Education

High School Diploma -

Newport JR Sr High School
Newport, NH
06-1987

Skills

  • Contract Management
  • Compliance Monitoring
  • Workforce Development
  • Staff Recruiting
  • Leadership Development
  • Interpersonal Communication
  • Attention to Detail
  • Productivity Improvements
  • Staff Supervision
  • Sales Reporting
  • Staff Management
  • Sales Forecasts
  • Policies and Procedures
  • Operations Improvements
  • Customer Relations
  • Policy Enforcement
  • Staff Development
  • Leadership skills
  • Training and coaching
  • Employee Scheduling
  • Team Development
  • Conflict Management

Accomplishments

  • Was awarded Best Dm Belt in 2023
  • Assigned troubled stores to get back on track as GM
  • District Meeting was always recognized for meeting company goals

Timeline

District Manager

Dunkin/Baskin
05.2022 - Current

Store Manager

Dunkin
05.2018 - 05.2022

Store Manager

Dunkin
06.2006 - 04.2018

High School Diploma -

Newport JR Sr High School

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Petrina Lively