Petrina Rodgers
Fair Lawn,NJ
Summary
Dedicated professional with a proven track record at NYU Langone Hospital, excelling in customer service and privacy management. Demonstrated ability to enhance patient care and guest experience through effective communication and referral coordination. Skilled in streamlining processes for improved efficiency, achieving high satisfaction rates without compromising confidentiality.
Overview
11
11
years of professional experience
Work History
Patient Representative
NYU Langone Hospital
08.2019 - Current
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Increased accessibility to healthcare services by assisting patients in navigating complex systems.
- Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
Guest Service Representative
NYU Langone Hospital -
06.2014 - 08.2019
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Improved team efficiency with thorough training on customer service protocols.
Education
N/A - Liberal Arts
Borough of Manhattan Community College
New York, NYSkills
- Customer service
- Privacy and confidentiality
- Verbal and written communication
- Information collection
- Referral coordination
Licensed Notary Public
Licensed Notary Public
Timeline
Patient Representative
NYU Langone Hospital
08.2019 - Current
Guest Service Representative
NYU Langone Hospital -
06.2014 - 08.2019
N/A - Liberal Arts
Borough of Manhattan Community College
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