Petrina Skiles
Lancaster,PA
Summary
Dynamic leader with 23 years in the insurance industry and over 10 years in technology, adept in team leadership and complex problem-solving. Excelled in driving financial performance and client satisfaction through strategic initiatives and innovative technology solutions. Skilled in Microsoft and CRM software, I've consistently fostered growth and efficiency, ensuring long-term business success.
Overview
23
23
years of professional experience
Work History
VP, Client Relations
BeneChoice Enrollment Solutions & Technology
07.2018 - 10.2024
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Lead the Technology and Account Management Divisions of the Organization.
- Maintained Premier Clients on the Employee Navigator platform personally.
- Designed micro-websites and all of the company marketing.
- Supplemented company growth through broker sales and nourishing partnerships.
President
PS Benefits, Inc.
01.2012 - 04.2017
- Built a diverse workforce through targeted recruiting efforts.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Focused daily on sales, client relationships, and team building.
Account Executive
Colonial Life
06.2001 - 10.2024
- Achieved or exceeded company-defined sales quotas.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Built relationships with customers and community to promote long term business growth.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Qualified for numerous sales incentive bonuses, trips, and awards.
Education
No Degree - Business
Miami University
MiddletownHigh School Diploma -
Middletown High School
Middletown06-1999
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Employee Navigator Case Builds
- Selerix Case Builds (No coding)
- Canva Software experience
- Microsoft skills
- Business Development
- Presentations
- CRM Software
- Corporate Branding
- Proposals and presentations
- Project Management
- Staff Management
Timeline
VP, Client Relations
BeneChoice Enrollment Solutions & Technology
07.2018 - 10.2024
President
PS Benefits, Inc.
01.2012 - 04.2017
Account Executive
Colonial Life
06.2001 - 10.2024
No Degree - Business
Miami University
High School Diploma -
Middletown High School
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