Petrina Whittingham
Lithonia,GA
Summary
Experienced Office Administration professional with excellent organization skills and history leading process improvement initiatives to improve overall efficiency. Proactive, responsible, and eager office administrator with proven track record of handling incoming and outgoing communications.
Overview
20
20
years of professional experience
Work History
TBI, Agent
Unifi Aviation
06.2024 - Current
- Provide support to Custom Border Parol Officers: Assist passengers to secondary screening areas
- Provide customer service: Resolve passengers issues and complaints, create a positive passengers experience upon entering the US
- Greet and welcome passenger visiting the US as well as returning US residence
- Assist passengers with baggage inquiries, guide passengers throughout the airport
- Work alongside other entities to ensure passenger’s safety
- Assist with training new hires
- Work alongside managers to create employees and passengers’ safety
Administrative Assistant
Airport Retail Management
08.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Executive Administrative Assistant
592 Restaurant & Loung
01.2021 - 08.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated annual meeting
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Scheduled appointments and handled calenders for senior leadership.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
Owner Operator
Green Haze Hookah Bar & Lounge
12.2016 - 08.2020
- Created and executed the business plan
- Consulted with customers to assess needs and propose optimal solutions.
- Wrote and implemented the policies and procedure for the business
- Created the expenditure plan for the business
- Coached and mentored the managers and supervisors
- Trained and motivated employees to perform daily business functions.
- Created and implemented events, to increase revenue for the business
- Implemented incentive programs for staff
- Handled all business accounting duties
- Conducted monthly managers training
- Worked closely with staff to uphold the company's standards and morals
Executive Administrative Assistant
New Healthcare Management Services
11.2004 - 01.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Implemented updated policies and practices for organization and monitored effect.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Scheduled appointments and handled calenders for senior leadership.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
Education
Bachelor of Science - Financial Forensics And Criminal Justice
American Intercontinental University
Dunwoody, GA05-2015
Skills
- Information confidentiality
- Quality control
- Meeting support
- Spreadsheet creation
- Office management
- Customer service
- Document preparation
- Travel planning
- File management
- Travel arrangements
- Meeting planning
- Budgeting assistance
- Event coordination
Timeline
TBI, Agent
Unifi Aviation
06.2024 - Current
Administrative Assistant
Airport Retail Management
08.2023 - 06.2024
Executive Administrative Assistant
592 Restaurant & Loung
01.2021 - 08.2023
Owner Operator
Green Haze Hookah Bar & Lounge
12.2016 - 08.2020
Executive Administrative Assistant
New Healthcare Management Services
11.2004 - 01.2016
Bachelor of Science - Financial Forensics And Criminal Justice
American Intercontinental University
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