Petronella Nyamarebvu
731 Baobab Beitbridge
Summary
Enthusiastic and dedicated hospital support worker with over five years of experience in management analysis, procurement, contract administration, executive support, compassionate patient care, and support. Skilled in medical records management, pharmacy operations, and administrative tasks. Strong attention to detail and exceptional organizational skills. Excited to contribute to the expansion of financial health services in a dynamic, patient-focused environment while supporting mission-driven initiatives through dedicated volunteerism. Committed to upholding a clean and organized hospital environment and consistently delivering high-quality results. Exceptional interpersonal communication skills and thrives in diverse team settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Hauna District Hospital
01.2020 - Current
- Training and coaching cashiers and volunteers on checkout procedures and strategies to maximize customer satisfaction.
- Ensuring a clean and organized work environment by enforcing strict policies on cleanliness and orderliness.
- Conducting regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Resolving customer issues for front-line and departments throughout hospital employing strong operations knowledge and problem-solving abilities.
- Promoting a culture of continuous improvement among employees by encouraging open communication channels regarding challenges faced in their roles.
- Decreasing transaction errors by implementing thorough training programs focused on accuracy and attention to detail
- Maintaining accurate records of all transactions, reconciling discrepancies in daily financial reports.
- Verifying accuracy of daily cashier batches by checking receipts, checks, and cash.
- Resolving patient complaints quickly to maintain customer satisfaction.
- Monitoring inventory to keep hospital store stocked with necessary items and avoid running out of in-demand products
- Training cashiers and volunteers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Keeping close eye on department employees and patients to assess theft risks and maintain loss prevention goals.
- Educating cashiers and volunteers on strategies for handling difficult customers and challenging situations.
- Researching issues to obtain appropriate answers to patient inquiries.
- Submitting reports to senior management to aid in hospital decision-making and planning.
- Creating optimized weekly schedules aligned with expected patient activity, ongoing campaigns and hospital team member proficiencies.
- Overcoming staffing shortages by volunteering during holidays.
Volunteer
Hauna District Hospital
01.2017 - 12.2019
- Communicated with hospital staff members to stay informed about volunteer opportunities and events.
- Represented the hospital positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Enhanced community engagement by organizing and leading local clean-up events.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
Bank Teller
Standard Chartered Bank
08.2015 - 01.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Internship Student
Standard Chartered Bank
01.2013 - 02.2014
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Streamlined office processes with diligent organization, resulting in improved efficiency.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Conducted regular reviews of operations and identified areas for improvement.
Education
MBA - Finance
University of Zimbabwe
HarareBachelor In Banking And Finance - Banking And Finance
Bindura University of Science Education
Bindura09.2015
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Community engagement
- Volunteer recruitment
- Recordkeeping and confidentiality
- Donor solicitation and fundraising
- Empathy and patience
- Project management
- POS system proficiency
- Cashier training
- Coaching and mentoring
- Inventory management
- Honest and dependable
- Cash handling and management
Certification
Diploma in Risk Management
Diploma in Project Management
Diploma in Caregiving
Diploma in Leadership Management
Dementia Care and Management
Diversity, Equity and Inclusivity in Adult Care
Understanding Mental Health and Psychiatric Disorders
Child Care- Health and Safety
Supporting Individuals with Intellectual disabilities and Mental Illness
Clinical governance in UK Adult care
Certificate in Executive Strategy and Management
Affiliations
Workers Committee Secretary 2022-2024
President of Girl Child network 2002-2005
Treasurer of Composers Association in Zimbabwe 2017-2019
Secretary Students Representative Council 2011-2013
Chief Liturgist 2010-2013
Seeing is Believing Voluntary Beitbridge member 2023- Present
Accomplishments
Joined the hospital as a volunteer and promoted to a hospital paid worker, now I am in the middle level management
Appointed to be the hospital Project Management Leader
Recorded zero cash differences throughout
Got recognition from USA embassy for efficiently managing Visa booking interview slots
Additional Information
My Hobbies
Income generating projects
Professional Development courses
Marketing Promotions
Languages
English
Advanced (C1)
Timeline
Head Cashier Supervisor
Hauna District Hospital
01.2020 - Current
Volunteer
Hauna District Hospital
01.2017 - 12.2019
Bank Teller
Standard Chartered Bank
08.2015 - 01.2017
Internship Student
Standard Chartered Bank
01.2013 - 02.2014
MBA - Finance
University of Zimbabwe
Bachelor In Banking And Finance - Banking And Finance
Bindura University of Science Education
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