Summary
Overview
Work History
Education
Timeline
Generic

Petronia Kelly

Bryant,AR

Summary

Professional and proficient with experience in executive support and office management. Adept at coordinating schedules, managing communications, emails and handling confidential information with discretion. Strong focus on team collaboration and achieving high-impact results. Known for adaptability, reliability, and exceptional organizational and multitasking skills.

Overview

19
19
years of professional experience

Work History

Marketing Specialist

Costco
01.2021 - Current
  • Process member sign ups
  • Account renewals
  • Process returns
  • Educate members and potential members about membership
  • Key Credit applications
  • Provide high level of member service
  • Resolve member concerns and complaints
  • Developed and executed integrated marketing campaigns to enhance brand visibility and engagement.
  • Conducted competitive analysis to identify opportunities for market differentiation.
  • Mentored junior team members on best practices in digital marketing and campaign execution.

Front End Supervisor

Costco Wholesale
01.2021 - Current
  • Coordinate activities and flow for daily operation
  • Perform computer duties for register and system control approvals
  • Oversee employee schedule to maintain a ready flowing atmosphere
  • Promote a high level of productivity and positive atmosphere
  • Supervised front-end operations, ensuring efficiency and exceptional customer service standards.
  • Implemented process improvements to optimize workflow and reduce wait times
  • Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction levels
  • Managed scheduling and staffing to ensure adequate coverage during peak hours, maintaining operational efficiency.
  • Collaborated with management to develop strategies aimed at increasing sales through effective merchandising techniques.
  • Conducted regular performance evaluations, providing constructive feedback to support employee development.

Business System Development Analyst

ALLY FINANCIAL
01.2007 - Current
  • Oversee New agent software access and equipment
  • Oversee and granting access to new and existing agents
  • Developed comprehensive reports utilizing advanced analytical tools to support project initiatives.
  • Collaborated with cross-functional teams to enhance operational efficiency and streamline processes.
  • Led training sessions for team members on best practices in data analysis and reporting techniques.
  • Implemented process improvements resulting in increased accuracy of financial forecasts and analyses.
  • Evaluated risk management strategies, providing insights that shaped corporate policy adjustments.
  • Reset agent’s passwords
  • Schedule management
  • Assist with the new hire process- training
  • Perform system/agent terminations
  • Conduct Monthly validation access of software
  • Capture, review and present audits & reports
  • File & store confidential billing & software data
  • Attend and Conduct meetings
  • Create Layouts for Application transfers to Service Now
  • Organize and pull documentation requests for Audits and billing
  • Promote a high level of productivity and positive atmosphere
  • Work Force Management Process Analyst
  • Make and manage work schedules/shifts for multiple locations within the company
  • Plan shifts
  • Adjust PTO balances
  • Conduct Report’s
  • Grant user access tools
  • New Hire Process
  • Conduct Meetings Zoom
  • Monitor call ins/absences

Skip Analyst

ALLY FINANCIAL
06.2016 - 10.2016
  • Complete Skip audits on accounts
  • Compile Skip audit results in excel
  • Conduct Management/Collector calibrations and training sessions
  • Complete investigation calls
  • Administer time studies for Skip Waterfall
  • Lead Calibration Meetings
  • Developed comprehensive reports to present findings to senior management for improved business insights.
  • Presented analytical findings to stakeholders, facilitating data-driven decision-making across departments.

Repossession Analyst

ALLY FINANCIAL
03.2014 - 06.2016
  • Prioritized and processed high risk accounts for repossession
  • Monitored delinquency, repossessions, and net losses
  • Reviewed cure letters for state and federal law compliance
  • Analyzed, Prepared, and updated Extension and Stop reports for management
  • Processed SCRA requests
  • Processed Extension ODM updates
  • Processed and distributed credit bureau requests to accounts
  • Processed charge-off requests via Shaw and SAM systems

Collections Representative I, II, III

ALLY FINANCIAL
10.2007 - 03.2014
  • Assisted with customer service trouble shooting and problem calls
  • Participated in developing activities and modules to meet business requirements
  • Negotiated payment arrangements with customers
  • Developed positive customer relationships
  • Worked with internal departments to obtain account documents
  • Ensured proper collection and skip tracing efforts were completed

Education

Bachelor of Arts - Broadcast Journalism

Southern Arkansas University
Magnolia, AR
01-2007

Timeline

Marketing Specialist

Costco
01.2021 - Current

Front End Supervisor

Costco Wholesale
01.2021 - Current

Skip Analyst

ALLY FINANCIAL
06.2016 - 10.2016

Repossession Analyst

ALLY FINANCIAL
03.2014 - 06.2016

Collections Representative I, II, III

ALLY FINANCIAL
10.2007 - 03.2014

Business System Development Analyst

ALLY FINANCIAL
01.2007 - Current

Bachelor of Arts - Broadcast Journalism

Southern Arkansas University

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Petronia Kelly