Petronnia Jones
Albany,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Precertification Specialist
Phoebe Putney Memorial Hospital
Albany, GA
11.2021 - 03.2024
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Assisted with answering provider inquiries regarding preauthorization requirements and processes.
- Collaborated with other departments within the organization as needed to resolve issues or obtain additional information.
- Compiled and submitted precertification requests for review by payers in accordance with established timelines.
Front Desk Receptionist
Dixon Eye Care
Albany, GA
06.2015 - 08.2021
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Roadside Assistance Dispatcher Remote
Agero
Texas City, TX
08.2020 - 10.2020
- Managed a team of roadside technicians ensuring they had the necessary resources to complete assigned tasks.
- Communicated with customers regarding their current situation and provided reassurance when needed.
- Verified customer payment information prior to dispatching services.
- Monitored incoming calls, emails, and texts from customers requiring assistance.
- Maintained up-to-date knowledge of local roadways, construction zones, and traffic patterns affecting travel times.
- Recorded customer information, service requests, and responses in computer system.
- Provided accurate estimated times of arrival for roadside assistance services.
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
- Assessed customer needs and dispatched roadside assistance services to appropriate locations.
- Coordinated with tow truck operators for the efficient transport of vehicles in distress.
Education
Associate’s in Healthcare Management - Health Management And Clinical Assistance
Ultimate Medical Academy
Tampa, FL09-2018
High School Diploma - High School Courses
Westover High School
Albany, GASkills
- Electronic Health Records Management
- Medical Terminology Proficiency
- Conflict Resolution Techniques
- Applicant Support and Service
- Telephone Etiquette
- Recordkeeping and Data Input
- Documentation and Paperwork
- Effective Communication Skills
- Microsoft Office
- Data Entry
- Income Verification
- Medicaid Knowledge
- Verbal Communication
- Documentation and Reporting
- Confidentiality
- Appointment Scheduling
Accomplishments
- Patient Care Service
- Demonstrated proficiency in taking patient medical histories
- Ensured compliance with current health care regulations, medical laws, and ethics
- Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease
- Multitasking
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients
- Data Organization
- Improved office organization by compiling quarterly budget reports, meeting crucial time-sensitive deadlines, financial spreadsheets, designing effective routines, assembling charts and company data reports using advanced Microsoft Excel functions, special software, and databases
Career Overview
Highly organized, resourceful and experienced in a convenient care practice and additional healthcare experience as an PAS. Known for dedication to providing premium patient care.
Timeline
Precertification Specialist
Phoebe Putney Memorial Hospital
11.2021 - 03.2024
Roadside Assistance Dispatcher Remote
Agero
08.2020 - 10.2020
Front Desk Receptionist
Dixon Eye Care
06.2015 - 08.2021
Associate’s in Healthcare Management - Health Management And Clinical Assistance
Ultimate Medical Academy
High School Diploma - High School Courses
Westover High School
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