PETRONNIA JONES
ALBANY
Summary
Dynamic Front Desk Receptionist with proven expertise at Dixon Eye, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction through effective scheduling and meticulous attention to detail. Adept at managing high-volume calls and maintaining confidentiality, contributing to a positive organizational atmosphere and seamless operations.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Patient Contact Center
Phoebe Putney Memorial Hospital
11.2021 - 03.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Improved patient care by conducting thorough pre-authorization assessments for medical procedures and services.
- Maintained up-to-date knowledge of insurance policies, guidelines, and regulations to ensure accurate pre-authorization approvals.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Front Desk Receptionist
Dixon Eye
06.2015 - 08.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Education
Associate of Science - Health Care Management
Ultimate Medical Academy
Clearwater, FL09-2018
High School Course
Westover High School
Albany, GA05-2013
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Hospitality services
- Work prioritization
- Critical thinking
- Call center experience
- Professional telephone demeanor
Timeline
Patient Contact Center
Phoebe Putney Memorial Hospital
11.2021 - 03.2024
Front Desk Receptionist
Dixon Eye
06.2015 - 08.2021
Associate of Science - Health Care Management
Ultimate Medical Academy
High School Course
Westover High School
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