Petros Tzouanos
San Antonio,TX
Summary
A business leader in operations |quality assurance | food safety. Dedicated and results-driven professional with 23 years of experience in quality assurance and food manufacturing, seeking the Director of Quality Assurance position.
Overview
24
24
years of professional experience
Work History
Head of the Quality Systems & development
DIET CARE
Kuwait, Kuwait
09.2020 - 07.2023
- Direct and lead quality assurance programs and formulate quality control policies
- Optimized the organization’s efficiency and profitability
- Directed the quality control aspects of raw materials and finished products
- Understanding customer needs and requirements to develop effective quality control processes
- Devising and reviewing specifications for products or procedures
- Setting requirements for raw material or intermediate products for local/international based suppliers and checking their compliance
- Set requirements for raw materials or intermediate products for suppliers and check their compliance
- Ensure adherence to health and safety guidelines as well as legal obligations
- Supervise inspectors, technicians, and other staff and supply guidance and feedback
- Oversee all product development procedures to find deviations from quality standards
- Inspect final output and compare properties to requirements
- DIET CARE is ISO-22000/2018 certified
- I designed the upgrade from the 2005 standard
- Factory capacity is fifteen million portions annually
- They have effectively mitigated customer complaints by 70% in 22 months
- Effectively reduced wastage from 11% to 3% in 24 months and assigned to execute the menu engineering to minimize labor, logistics, and Food costs and lead the digital transformation of Aamal Holding.
Quality Assurance Manager MENA Food Division
ALSHAYA GROUP
Kuwait, Kuwait
05.2014 - 06.2020
- In control of all quality issues relating to food safety and hygiene throughout Alshaya Food Services Division
- Accountable for implementing quality assurance policies, compliance procedures, and audit measures within the guidelines provided by Host Brands, Alshaya standards, and relevant country laws
- Managing end-to-end audit processes and reporting through the local auditing team and third parties
- The primary contact for Host Brands on Quality Assurance, product quality, and brand assurance, as well as cooperative work with Brand Directors/Managers and Operations Directors/managers, purchasing and product development teams
- Mitigate guest complaints by 80% in 5 years
- Optimized performance in food safety audit results by 91%
- Reduced office-based quality assurance staff by 10%
- Integrated Pest control management for all UAE, Kuwait, and KSA stores
- Coordinate QA team and contractor’s works to support multiple restaurants opening in new malls and food Courts, including cleaning, pest control, waste disposal, and raw materials receiving
- Identify and inform the brand’s management of any food safety risk related to the mall that may affect the products and guests’ health
- Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings
- Delivered exceptional service to each business unit by listening to concerns and answering questions
- Wrote scopes, requirements, and policies
- Proactively identified and solved complex problems affecting operations management and business direction.
Quality Assurance director
FOOD PLUS - PIZZA HUT & KFC
Athens, Greece
03.2011 - 04.2014
- Managing all stores in the Greek market
- Trained in the USA as a technical manager on critical raw materials and quality assurance systems and prepared in London HO to perform CHAMPS in stores and delivered ISO 22000 certification for all stores in Greece.
Quality Assurance & Auditing Director
GOODY'S - FLOCAFE
Athens, Greece
01.2006 - 01.2011
- Fast-track promotion from operation manager to direct the newly established FLOCAFE Quality Assurance & Auditing department
- Project manager for the first auditing database
- Train employees in new policies, new products, and procedures
- Maintain high brand awareness and product quality levels for all eighty stores in Greece, Cyprus, Bulgaria, and Hungary.
Operations Area manager
GOODY'S - FLOCAFE
Athens, Greece
01.2002 - 12.2005
- Country manager for Bulgaria and Hungary
- Monitoring profit, losses, food, and labor costs, suggesting and implementing proposals for profit growth
- Led cafés to earn the distinction as the city's hot place and ranked in the top 3 stores in the FLOCAFE chain for three years
- Maintained profitability by introducing a restaurant menu with salads, burgers, steaks, and pasta, increasing sales by 19%
- Successfully led vital projects, which resulted in achieving the goals.
Assistant Manager
Quality Assurance GOODY'S
Athens, Greece
01.2000 - 01.2001
- Recruited to ensure product quality and food safety for 189 fast-dining restaurants across Greece and Cyprus
- Trainer for 4000 employers in food hygiene
- Challenged to improve hygiene standards and food safety awareness.
Education
MBA Essentials -
Stellenbosch University
01.2020
Bachelor’s degree: Food Science and Technology -
Technological Institute of Athens
01.1996
Skills
- Food safety processes engineering
- Food safety and compliance
- HACCP certified
- ISO 22000/2018 expert
- Strategic Planning
- Strategic thinking
- Operations experienced
- GMP
- Data analysis
- Cultural engineering
- Crisis management
- Policy reinforcement
- Quality assurance background
- Quality Management
- Coaching
- Team Leadership
- Staff training and development
- Budget management
- Auditing
- Audit coordination
- People skills
- Team building
- Teamwork / Collaboration
- Staff Management
- Regulatory affairs
- Continues improvement
- Problem Resolution
- Active Listening
- Supervision and Leadership
- Critical Thinking
Professional Highlights
English German
Timeline
Head of the Quality Systems & development
DIET CARE
09.2020 - 07.2023
Quality Assurance Manager MENA Food Division
ALSHAYA GROUP
05.2014 - 06.2020
Quality Assurance director
FOOD PLUS - PIZZA HUT & KFC
03.2011 - 04.2014
Quality Assurance & Auditing Director
GOODY'S - FLOCAFE
01.2006 - 01.2011
Operations Area manager
GOODY'S - FLOCAFE
01.2002 - 12.2005
Assistant Manager
Quality Assurance GOODY'S
01.2000 - 01.2001
MBA Essentials -
Stellenbosch University
Bachelor’s degree: Food Science and Technology -
Technological Institute of Athens
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