Petrus Kia Suban
Washington,DC
Summary
A reliable, levelheaded, calm and unflappable individual who is able to carry out any customer service role professionally and effectively.
I am also an independent worker with excellent communication and organizational skills. Comfortable collaborating in team environments.
Overview
11
11
years of professional experience
Work History
Experience Usher
John F. Kennedy Center For The Performing Arts
08.2022 - Current
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Participated in training sessions to stay current on venue policies, procedures, and best practices for customer service excellence.
Restaurant Supervisor
Kimpton Banneker Hotel
08.2022 - Current
- Streamlined operations for increased efficiency by implementing staff training programs.
- Managed Tips Sheets and Payroll
- Managed Employee Schedule
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Front End Supervisor
TJ Maxx, TJX Companies
07.2019 - 03.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Customer Service Representative
H&M
03.2015 - 01.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal clientèle.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided ongoing guest service, including giving fashion advice.
- Routinely answered customer questions regarding merchandise and pricing.
- Dedicated to continuously improving sales abilities and product knowledge.
- Communicated all store initiatives and promotions to customers to generate return business.
Customer Service Representative
Uniqlo Soho
11.2013 - 01.2015
- Provided an elevated customer experience to generate a loyal clientèle.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Dedicated to continuously improving sales abilities and product knowledge.
- Learned, referenced and applied product knowledge information.
- Communicated all store initiatives and promotions to customers to generate return business.
- Recommended alternative items if product was out of stock.
Education
Personal Care Aide - Hospice Care
Bulkan's Educational Institute Inc
1467 Nostrand Ave, Brooklyn, NY 1122610.2017
Associate of Arts - Graphic Design
Bina Nusantara University
9 K.H. Syahdan St., Palmerah, West Jakarta 114802008
Associate of Applied Science - Public Relation
Sahid University
84 Prof. Dr. Soepomo St., Tebet, Jakarta 128702004
High School Diploma -
Kartika X-1 Senior High School
53 Raya Kodam Bintaro St., South Jakarta 123202001
Skills
- Excellent customer service
- Exceptional communication skills
- Respectful and Compassionate
- Self-motivated
- Detail oriented and Highly organized
- Business minded
- Cooperative Attitude
- Mobility assistance aptitude
- Proactive
- Creative problem solver
- MS Windows proficient
- Hard worker
- Quick learner
- Great work ethic
- Team management skills
Accomplishments
- Employee of The Quarter in 2019 in TJ Maxx Greenbelt, Maryland
- Certificate of Completion for Core Training For Home Health Aide on November 2nd, 2017
- Certificate of Completion for OSHA, Fire Safety, Infection Control, Standard Precautions, Hepatitis B Prevention, Patient Right's, HIV Confidentially on October 20th, 2017
- Certificate of Completion for Hospice Care on October 13th, 2017
- Certificate of Completion for Basic Training for Personal Care Aide on October 12th, 2017
- Employee of The Month on November 2015 in H&M Wheaton, Maryland
- Employee of The Month on December 2014 in Uniqlo Soho, New York
Additional Information
- Green Card Holder / Lawful Permanent Resident
- Bilingual Indonesian and English
- Professional Singer
Timeline
Experience Usher
John F. Kennedy Center For The Performing Arts
08.2022 - Current
Restaurant Supervisor
Kimpton Banneker Hotel
08.2022 - Current
Front End Supervisor
TJ Maxx, TJX Companies
07.2019 - 03.2021
Customer Service Representative
H&M
03.2015 - 01.2017
Customer Service Representative
Uniqlo Soho
11.2013 - 01.2015
Personal Care Aide - Hospice Care
Bulkan's Educational Institute Inc
Associate of Arts - Graphic Design
Bina Nusantara University
Associate of Applied Science - Public Relation
Sahid University
High School Diploma -
Kartika X-1 Senior High School
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