Pettra Yahya
Kentwood,MI
Summary
Dynamic customer service professional with a proven track record at Dave & Buster's, excelling in guest relations and issue resolution. Known for enhancing guest satisfaction through effective communication and attention to detail. Skilled in multitasking and problem-solving, consistently fostering a welcoming environment that boosts retention and team collaboration.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Dave & Buster's
07.2024 - Current
- Facilitated guest interactions by engaging in warm, professional conversations during check-ins.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Achieved higher levels of guest satisfaction by delivering quality front desk operations.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Streamlined check-in processes, reducing wait times for guests.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Greeted visitors warmly, creating positive first impression of organization.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Floor Stocker
Shiftsmart
09.2022 - Current
- Maintained a clean and safe shopping environment by adhering to company cleanliness standards and safety protocols.
- Demonstrated commitment to continuous improvement by actively seeking feedback and implementing suggestions for enhancing store operations.
- Participated in ongoing training sessions to stay up-to-date on industry trends, store policies, and procedures.
- Conducted daily inspections of assigned areas for compliance with visual merchandising standards, making adjustments as needed.
- Optimized floor space utilization with strategic placement of promotional items and seasonal products.
- Enhanced store organization by effectively arranging merchandise and stocking shelves.
- Reduced out-of-stock incidents by promptly addressing empty shelves, ensuring product availability for customers.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Managed timely and effective replacement of damaged or missing products.
Delivery Driver
DoorDash
11.2021 - Current
- Facilitated guest interactions by engaging in warm, professional conversations during check-ins.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Achieved higher levels of guest satisfaction by delivering quality front desk operations.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Streamlined check-in processes, reducing wait times for guests.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Greeted visitors warmly, creating positive first impression of organization.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
High School Diploma - Basic
Youth Career Development O
Grand Rapids, MI05.2007
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Issue handling
- Confidentiality handling
- Guest relations
- Multi-line telephone systems
- Call routing
- Multitasking and organization
- Decision-making
- Client communication
- Phone etiquette
- Data confidentiality
- Punctual and reliable
- Call answering and routing
- Payment processing
- Courteous and professional
- Relationship building
- Visitor and customer relations
- Greeting and seating clients
Timeline
Front Desk Receptionist
Dave & Buster's
07.2024 - Current
Floor Stocker
Shiftsmart
09.2022 - Current
Delivery Driver
DoorDash
11.2021 - Current
High School Diploma - Basic
Youth Career Development O
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