

Detail-oriented Information Technology Specialist with extensive experience in telecommunications and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 support knowledge.
Microsoft Office
SQL
Troubleshooting
Operating systems software
End-user support
Data formatting
Communication
Effective presentations
Project management
Problem solving
Public speaking
Customer service
Collaboration
Organization and time management
Strategic planning
Interpersonal skills
Google Data Analytics Professional Certification
Google Data Analytics Professional Certification