Taylor Petty

• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvements.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

Assited with 410k, dependents/beneficiaries, life insurance and benefit coverage (medical, dental and vision) options for two clients.

• Recommended Tech Coach App and Verizon Protect Home to customers, thoroughly explaining details.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Handled billing, client account management, adding/removing services and assisting with troubleshooting of devices.

Developed clinical programming, providing clinical supervision, assisting with defining and attaining fiscal targets, and assisting with the development and implementation of standard operating procedures for the Wellness Center during the planning, pre-opening and operating phases of development.

Supported providers to ensure a proper documentation of pre-op and discharge procedures.
Ensured providers understood the purpose of ordering with phases of care.

Trained physicians on proper navigation through the epic hyperspace. Ensured the doctors are putting in their orders correctly.

Assisted other clinician with their workflow and how to properly go through their daily routines within the Epic System.

Worked with the floor manager to determine what the policy is for nurses to document that IV's and other medications within the I/O flowsheet.