Petya Ruzhenova
Rocklin,USA
Summary
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bank Teller
Wells Fargo
01.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Sold and cross-sold bank products to new and existing customers.
- Collaborated with team members to ensure smooth operations and high-quality service.
Sales Associate
Nordstrom
01.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Administrative Officer
EasyPay
01.2018 - 01.2023
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
Sales Associate
TJ Maxx/HomeGoods
01.2017 - 01.2018
- Completed customer service and sales transactions.
- Executed cash management and returns of merchandise.
- Successfully delivered satisfied customer experience by engaging & interacting with all customers.
- Supervised/trained new associates and maintained a positive store culture.
Reception/Administration
American Home Health Care
01.2016 - 01.2017
- Enhanced patient safety by meticulously following infection control protocols and medication administration guidelines.
- Managed medication administration effectively, reducing errors and ensuring proper dosage for all residents.
- Improved the quality of educational materials through regular review, revision, and collaboration with administration.
- Maintained accurate documentation of patient progress, evaluations, treatments, and medication administration in compliance with regulatory requirements.
- Optimized appointment scheduling efficiency by instructing receptionists in time management principles and customer service best practices.
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Sales and Cross-selling
- Decision-making
- Data inputting
- Risk management
- Reliable
Timeline
Bank Teller
Wells Fargo
01.2024 - Current
Sales Associate
Nordstrom
01.2023 - 01.2024
Administrative Officer
EasyPay
01.2018 - 01.2023
Sales Associate
TJ Maxx/HomeGoods
01.2017 - 01.2018
Reception/Administration
American Home Health Care
01.2016 - 01.2017
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Lorraine SewellLorraine Sewell
Director at Yosemite Valley Charter SchoolDirector at Yosemite Valley Charter School