Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peyten Wilcox

Jacksonville,FL

Summary

Detail-oriented payment processor with 12+ years experience collecting and handling payments, as well as 2 years experience in accounting processes. Experience with accounting process responsibilities include creating and sending out invoices, filling out vendor onboarding documents, account reconciliation, handling confidential materials, and addressing regulatory issues.

Overview

14
14
years of professional experience

Work History

Mortgage Loan Servicing Representative

Flagstar Bank
02.2024 - Current
  • Responsible for answering inbound telephone calls from and placing outbound calls to mortgage borrowers that are 0-60 days delinquent
  • Attempt to gather details surrounding a borrower’s current financial situation and create detailed documentation to ensure the Collections process is tracked in an accurate manner, aiming to reduce delinquency and prevent foreclosure.
  • Solicit hardship assistance programs

Medical Chart Abstraction - Contract Project

University Hospital Health Systems
01.2023 - 08.2023
  • Review, analyze, and extract data from medical charts

Executive Assistant/Accounting Assistant

The Association Partner
11.2021 - 09.2022
  • Works directly with CEO and COO to fulfill any necessary daily tasks, including but not limited to tasks, appointments, meetings scheduled and updating accordingly
  • Plans and budgets for all company events and retreats
  • Handle and process all invoices, payments, and vendor onboarding
  • File, email, fax, and mail correspondence to key business contacts

Customer Service Rep

Yellow Pages United
02.2019 - 11.2021
  • Assists business's marketing department in creating their online advertising account
  • Assists business's accounts payable department in resolving current and past due balances
  • File, email, fax, and mail correspondence to customers.

Data Entry & Review

The Data Council
10.2017 - 01.2019
  • Accurately collect data from images in a queue on a remote desktop system, review first level submissions and correct and clear errors and conflicts
  • Submits images to final review to be submitted to distributors.

Collections Rep

NCC Business Services
08.2015 - 10.2016
  • Handle collection accounts for apartments and rentals.

Sales Associate

Littlebits Children's Resale
08.2010 - 10.2016
  • Customer service duties included answering customers' questions and providing insight on various products, resolving customer complaints, and scheduling appointments
  • Handle currency including accepting payments through credit cards, vouchers and coupons, issuing refunds and exchanges for customers and reconciling store registers at the end of day
  • Training new employees in manager's absence.

Education

Furthering education in Business Management -

FSCJ
Jacksonville, FL

High School Diploma -

Atlantic Coast High School
Jacksonville, FL
06.2012

Skills

  • Excellent communication and collaboration skills
  • Strong organization skills
  • Detail-oriented
  • Creative and attentive

Timeline

Mortgage Loan Servicing Representative

Flagstar Bank
02.2024 - Current

Medical Chart Abstraction - Contract Project

University Hospital Health Systems
01.2023 - 08.2023

Executive Assistant/Accounting Assistant

The Association Partner
11.2021 - 09.2022

Customer Service Rep

Yellow Pages United
02.2019 - 11.2021

Data Entry & Review

The Data Council
10.2017 - 01.2019

Collections Rep

NCC Business Services
08.2015 - 10.2016

Sales Associate

Littlebits Children's Resale
08.2010 - 10.2016

Furthering education in Business Management -

FSCJ

High School Diploma -

Atlantic Coast High School

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Peyten Wilcox