Summary
Overview
Work History
Education
Skills
Affiliations
Software
References
Timeline
Generic

Peyton Adams

Erlanger,KY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Hostess

Twin Peaks
09.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Cashier

Kroger
11.2021 - 04.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.

Concessions Worker

Silverlake "The Family Place"
05.2021 - 09.2021
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Increased sales by creating attractive food displays and maintaining a clean, inviting environment.
  • Streamlined the ordering process for faster transactions and shorter wait times for customers.
  • Collaborated with team members to ensure smooth operations during high-traffic events.
  • Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Prepared fresh, high-quality food items according to established recipes and presentation standards.
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.

Crew Worker

Sonic
06.2020 - 09.2020
  • Improved crew efficiency by implementing task delegation and time management strategies.
  • Enhanced workplace safety with regular equipment maintenance and adherence to safety guidelines.
  • Achieved project milestones through effective teamwork and communication among crew members.
  • Completed projects within deadlines by utilizing efficient work methods and prioritizing tasks.
  • Collaborated with team members for successful execution of assigned tasks, resulting in high-quality outcomes.
  • Participated in training sessions to continuously improve skills, contributing to a more knowledgeable workforce.
  • Handled multiple responsibilities simultaneously, maintaining focus on the overall project goals and objectives.
  • Kept customers and crew areas organized.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Calculated totals, processed payments and issued receipts.
  • Worked well with teammates and accepted coaching from management team.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High School Diploma -

Simon Kenton High School
Independence, KY
06.2023

Skills

  • Customer Service
  • Complaint Handling
  • Guest Engagement
  • Server Support
  • Greeting Guests
  • Telephone Skills
  • Organization Skills
  • Calm Under Pressure
  • Troubleshooting
  • Time Management
  • Multitasking
  • Problem Solving

Affiliations

  • Photography
  • Sports
  • Athletic Training

Software

Google Spreadsheets, Docs, and Slides

Mircosoft

References

References available upon request.

Timeline

Hostess

Twin Peaks
09.2023 - Current

Cashier

Kroger
11.2021 - 04.2023

Concessions Worker

Silverlake "The Family Place"
05.2021 - 09.2021

Crew Worker

Sonic
06.2020 - 09.2020

High School Diploma -

Simon Kenton High School

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Peyton Adams